Warranty

4. FURTHER LIMITATIONS AND EXCLUSIONS AFFECTING YOUR WARRANTY: This warranty is void if the

Product is not installed in accordance with relevant, local electrical and plumbing codes and in accordance with the

installation instructions specified by the manufacturer. Local codes will override manufacturer’s instructions at the time of

installation and if additional installation parts are required, the costs will be the responsibility of Buyer. Above ground level

installations must be protected with drip pans and drains just as the codes call for protective requirements used in regular hot

water tank installations. Buyer hereby accepts the entire responsibility for ascertaining whether they have sufficient electrical

power at their residence to operate our Electric Tank Less Water Heaters as indicated in our specifications which are readily

available at our website (WWW.ECOSMARTUS.COM), in our brochures and contained in the shipping box for installers to

read before installations. If, within (30) days of purchase and prior to installation, the Buyer finds that the purchased unit is

not suitable for their demands Buyer must return the unit to the ECOSMART office. Buyer is responsible for any charges

that may be incurred to complete the return. A Buyer is eligible for a full refund or credit ONLY if the returned unit is

received by ECOSMART within thirty (30) calendar days of receipt AND has been inspected by ECOSMART and found to

be in the same condition as when purchased. Only when these two conditions are met will a Buyer receive a refund or

replacement unit. Ecosmart U.S., LLC will not accept the return of any product without prior written approval from

Ecosmart U.S., LLC and the issuance of a Return Merchandise Authorization Number clearly marked on the outside

packaging of the return shipment.

AFTER (30) CALENDAR DAYS FROM RECEIPT OF PRODUCT THERE WILL BE NO RETURNS OR WARRANTY

WITHOUT RECEIPT OF WARRANTY REGISTRATION BY ECOSMART US. BUYER ACCEPTS ALL SALES AS FINAL.

ANY ALTERATION TO THE PRODUCT VOIDS ALL WARRANTIES. Ecosmart U.S. L.L.C. IS NOT RESPONSIBLE FOR

ANY OTHER CHARGE OR EXPENSE INCURRED, OTHER THAN THE ORIGINAL PURCHASE PRICE OF THE

PRODUCT. Ecosmart U.S. L.L.C. shall not be liable for consequential, special, incidental or contingent expenses or damages

arising directly or indirectly from any defect in or of the Product; nor will Ecosmart U.S. L.L.C. be liable for any water damage

arising directly or indirectly from the use of the Product or from the failure of or defect in any component part or connecting

plumbing. Ecosmart U.S. L.L.C. and Buyer agree to the above terms in their entirety and accept all sales as final without recourse

to a credit card company or other financial institution and hereby agree to stipulations and specifications defined within

Manufacturer’s Limited Lifetime Warranty.

5. Warranty Procedure for service: Have a licensed electrician determine the exact issue that requires repair. Please note that

technical support is available for qualified technicians only (licensed electricians and/or plumbers). Technical support that

involves potentially dangerous electrical conditions is not available to unqualified persons. When contacting Ecosmart

Service Center, please be sure that the technician has a copy of the original Warranty Registration and has reviewed the

“Installation Manual” that was supplied with the Product. Ecosmart Technical Assistance, at its sole discretion, will

determine the best method for repair. Methods of repair include, but are not limited to, replacement of specific part of

Product or replacement of whole unit. If a whole unit requires replacement under the terms of this Manufacturer’s Warranty,

the original unit must be returned to the ECOSMART office. Buyer must secure the cost of return delivery and replacement

unit with a valid U.S. credit card. Credit Card Authorization Forms are available upon request. If the replaced unit arrives at

the Ecosmart office within ten (10) calendar days of shipment of new unit and is found to comply within the specifications of

this Manufacturer’s Warranty then the credit card will not be charged, otherwise, Buyer will be charged amount of

replacement unit and shipment cost as agreed upon within Credit Card Authorization Form. If Ecosmart Technical

Assistance determines a component requires repair or replacement under the terms of this Manufacturer’s Warranty, the part

will be shipped via standard ground delivery. If faster shipping service is desired, the Buyer must select and pay for

same.

ANY QUESTIONS REGARDING OUR WARRANTY SHOULD BE DIRECTED TO OUR SERVICE CENTER BY

CALLING TOLL FREE 877-474-6473 BETWEEN 9:00 AM and 5:00 PM MONDAY thru FRIDAY EASTERN TIME. NO

RETURN WILL BE ACCEPTED BY ECOSMART WITHOUT PRIOR APPROVAL AND THE ISSUANCE OF RETURN

MERCHANDISE AUTHORIZATION NUMBER CLEARLY MARKED ON THE EXTERIOR OF PACKAGING.