Operation Manual

26
EN
5. Troubleshooting
No. Malfunction Possible Causes Solutions
6
DEEBOT
misses
cleaning area.
The cleaning area needs tidying
up.
Please remove small objects from the
before DEEBOT starts cleaning.
7
The water is
not coming
out of the
Reservoir
when
DEEBOT is
mopping.
The Magnet on the Cleaning Cloth
Plate comes off.
Please contact Customer Service.
The Reservoir runs out of water. Add water into the Reservoir.
The water outlets on the bottom of
DEEBOT are clogged.
Check the water outlets on the bottom
and clean.
8
DEEBOT is
not able to
connect to
home Wi-Fi
network.
Incorrect home Wi-Fi username or
password entered.
Enter the correct home Wi-Fi username
and password.
DEEBOT is not within range of
your home Wi-Fi signal.
Make sure DEEBOT is within range of
your home Wi-Fi signal.
Network setup started before
DEEOBT was ready.
Turn ON Power Switch. Press the
RESET Button using a needle for 3
seconds. DEEBOT is ready for network
setup when DEEBOT plays a musical
slowly.
Your smartphone’s operating
system needs to be updated.
Update your smartphone’s operating
system. The ECOVACS App runs on iOS
9.0 and above, Android 4.0 and above.