Warranty

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Limited Warranty
ECOVACS Robotics, Inc. stands behind the products we build with the following Limited Warranty.
NEW PRODUCTS Limited Warranty - ECOVACS Robotics, Inc. warrants to you, the original
purchaser, that the ECOVACS product that you purchased will be free from defects in materials and
workmanship when used under normal conditions for one (1) year from the product purchase date.
This Limited Warranty applies only to new products purchased and used in the United States and
Canada. Some states/jurisdictions do not allow limitations on the duration of an implied warranty, so
the above limitation may not apply to you.
CERTIFIED REFURBISHED PRODUCTS Limited Warranty - ECOVACS Robotics, Inc. warrants to
you, the original purchaser, that the ECOVACS product that you purchased will be free from defects
in materials and workmanship when used under normal conditions for six (6) months from the
product purchase date. This Limited Warranty applies only to certified refurbished products
purchased and used in the United States and Canada. Some states/jurisdictions do not allow
limitations on the duration of an implied warranty, so the above limitation may not apply to you.
PROOF OF PURCHASE - To make a claim under our Limited Warranty, you must first show us the
date on which you purchased the ECOVACS product. Your bill of sale or similar document is
sufficient. If you are unable to show us the original date of purchase, the time periods in this Limited
Warranty will start on the date we shipped your ECOVACS product from our factory.
EXCLUSIONS This Limited Warranty does not cover defects or damages caused by (1) alterations
not approved by us, improper repairs or service, or use of improper parts and accessories not
supplied by us; (2) misuse or failure to follow the operating instructions, and failure to perform
recommended maintenance; (3) parts that must be replaced periodically; or (4) use in any other
manner than normal and expected use.
YOUR RESPONSIBILITIES - You are responsible for (1) proper use of our product; (2) routine
preventative maintenance and (2) following proper product handling recommendations provided in
our instructions manual, quick start guide and on our website.
CUSTOMER SERVICE - Please contact Customer Service at 1-844-ECOVACS (1-844-326-8227) to
determine your problem and the next steps. ECOVACS Robotics, Inc. and its suppliers' entire liability
and your exclusive remedy shall be, at our option, either (1) refund of the price paid, or (b)
replacement of parts or product. Replacement parts and products assume the remaining original
Limited Warranty or thirty (30) days, whichever time period is greater.
NO OTHER WARRANTIES - ECOVACS Robotics, Inc. does not warrant the functions contained in
the ECOVACS product will meet your requirements. The entire risk as to the quality and
performance of the ECOVACS product is with you. To the maximum extent permitted by applicable
law, ECOVACS Robotics, Inc. and its suppliers disclaim all other warranties, either express or
implied, including, but not limited to, implied warranties of merchantability and fitness for a particular
purpose, with regard to the ECOVACS product and the accompanying written materials. This Limited
Warranty gives you specific legal rights. You may have others which vary between
states/jurisdictions.
NO LIABILITY FOR CONSEQUENTIAL DAMAGES - To the maximum extent permitted by
applicable law, in no event shall ECOVACS Robotics, Inc. or its suppliers be liable for any damages
whatsoever (including without limitation, damages for loss of business profits, business interruption,
loss of business information, or any other pecuniary loss) arising out of the use or inability to use the
ECOVACS product, even if ECOVACS Robotics, Inc. has been advised of the possibility of such