Product Manual

M3B Vital Signs Monitor Service Manual
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9 Warranty and Service
Standard Service
The warranty period begins on the date the products are shipped to customers. If customer
promptly notifies EDAN of customer’s warranty claim hereunder, EDAN will either repair, adjust
or replace (with new or exchange replacement parts) the EDAN’s product. EDAN warrants that
any service it provides to customers will be performed by trained individuals in a workmanlike
manner.
Limitation of Warranty
Direct, indirect or final damage and delay caused by the following situations for which EDAN are
not responsible may void the warranty:
² Groupware is dismounted, stretched or redebugged.
² Unauthorized modification or misuse.
² Damage caused by operating beyond the environmental specifications for the medical
product.
² Change or remove original serial number label or Manufacturer symbol.
² Improper use.
Service Procedure
(1) Fill in Service Claim Form (SCF).
Fill in the SCF with detailed information including: Model Name, Serial Number (SN) and
Problem Phenomena.
EDAN should not have any obligation to take over the case without this information. The
form can be downloaded at: http://www.edan.com.cn or obtained from EDAN’s Service
Department.
(2) Send EDAN the SCF and Select a Solution.
Once service department receives the fully filled SCF, EDAN’s engineer will offer a solution
in three working days. EDAN will follow out the case based on below two conditions:
Within Warranty:
There are two options:
i) After receiving the Return Material Authorization (RAM) form from EDAN service
department, customer sends EDAN the defective parts and informs the shipment tracking
number. Then we will dispatch new part(s) to your confirmed address with confirmed
shipping invoice.
ii) Customer signs the Declaration Form and sends it back by email or fax. This form is
legally certificated to make sure the customer or end-user will return the defective parts to