Product Manual

M3B Vital Signs Monitor Service Manual
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EDAN on time. We will, at this option, dispatch the replace one(s) with confirmed shipping
invoice.
NOTE:
(1) Both Return Material Authorization Form and Declaration Form are offered
by EDAN service department once the SCF is confirmed by service
engineer.
(2) Customer is responsible for freight & insurance charges when the
equipment is shipped to EDAN for service including custom charges. EDAN
is responsible for the freight, insurance & custom charges from EDAN to
customer.
Out of Warranty:
After receiving the RMA from service department, customer sends defective parts to EDAN
in advance. We will analyze the problems and discuss with customer about either repairing or
replacing the part(s). Once the maintenance fee is invoiced and paid, we will make sure to
dispatch good part(s) to confirmed address.
NOTE: Customer is responsible for any freight & insurance charge for the
returned product.
(3) Obtain RMA Form.
Before the shipment of the materials, customer must obtain a RMA form from our service
department, in which the RMA number, description of returning parts and shipping
instruction are included. The RMA number should be indicated on the outside of the shipping
container.
NOTE: EDAN should not have any obligation to end-user or customer who
returns the goods without the notification by EDAN’s service department. The
sender takes the whole responsibility of accounted fee.
(4) Send the Parts to EDAN.
Follow these recommended instructions:
² Disassemble the parts with anti-static facility. Do not touch the parts with naked hand.
² Pack the parts safely before returning.
² Put the RMA number on the parcel.
² Describe the returned parts. The total value on the invoice should be less than USD100, and
note on the invoice as “sample, no commercial value”.
² Confirm the invoice with EDAN before shipment.
² Send back the parts after EDAN’s confirmation.