Specifications

10
GUARANTEE
This product carries a 60-day satisfaction guarantee. If you are not totally satisfied, your pur-
chase price will be refunded if you return your GEN3 Model 500 unit within sixty (60) days of
receipt. No questions asked. The unit must be returned in the original packaging to avoid
damage to the heater during shipping. If you are returning within your 60-day satisfaction
guarantee period, you must contact Customer Service to return your unit free of charge.
THREE YEAR LIMITED WARRANTY
WARRANTY: : The Company warrants this product, to the original purchaser or gift recipient,
to be free from defects in workmanship and materials under normal use and service in accor-
dance with the accompanying written materials for a period of three (3) years from the date of
purchase.
This Limited Warranty is void if any of the following occur: Failure of the heater resulting from
accident, abuse, or misuse. The mechanics of the heater have been altered or tampered with
in any way, the heater was not used correctly or the heater was not maintained according to
the care instructions
LIMITATIONS: ALL WARRANTIES IMPLIED BY LAW, THE IMPLIED WARRANTIES OF
MECHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE
DURATION OF THE LIMITED WARRANTIES SET FORTH ABOVE. Some jurisdictions do not allow
limitation on the length of the implied warranty, so the above limitation may not apply to you.
IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAM-
AGES, LOSS OF PROFIT OR MEDICAL EXPENSES CAUSED BY ANY DEFECT, FAILURE, MISUSE, OR
MALFUNCTION OF THE PRODUCT.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion many not apply to you. The company will not be responsible
for damages or losses, direct or indirect, caused by misuse, abuse, accident, negligence, conditions
of transportation or storage, or failure to follow the accompanying written instructions. The Company
will not be responsible for any statements that are made or published, written or oral, that are in-
consistent with this written warranty, or which are misleading or inconsistent with the facts as pub-
lished in the literature or specifications by the Company.
WARRANTY CLAIM PROCEDURE: Any product that proves defective within the 60 day satis-
faction guarantee period will be replaced free of charge. Any consumer returning a defective
product for exchange or repair during their first 6 months of purchase will receive a new unit
in exchange. During the first 6 months, Customers may contact Customer Service to receive
a pre-paid return shipping label for returns.
After 6 months, any consumer returning a defective product for exchange or repair will receive
a refurbished unit in exchange. Return shipping will be at the expense of the consumer.
Units must be returned in the original box and packaging to avoid damages during shipping.
For more information, or for assistance, please contact our Customer Service Department
at:
Telephone: [phone]
E-Mail: [e-mail]
Website: www.suarez.com/support
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