VideoManager 12.0 User Guide This document is intended to serve as a reference to administrators when using basic VideoManager features.
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VideoManager - User Guide Contents 1 Welcome to VideoManager 5 2 Home 6 3 Videos - how to... 7 3.1 Search Videos 8 3.2 Access A Video's Details Pane 11 3.2.1 Watch Videos 12 3.2.2 View Assets 15 3.2.3 View and Edit Video Properties 17 3.2.4 View and Edit Asset Properties 19 3.2.5 Perform Video Actions 21 3.2.6 Create, Edit and Delete Location Information 23 3.3 Import Videos 24 3.4 Change Viewing Options 25 3.5 Prepare Media 27 3.6 Bulk Edit Videos 29 4 Incidents - how to...
VideoManager - User Guide 5 Devices - how to... 60 5.1 Search Devices 61 5.2 Assign Devices 65 5.3 Generate DockController Configurations 67 5.4 Perform DockController Actions 68 5.5 View Device Info 71 5.5.1 Perform Device Actions 73 5.5.2 Edit Device Properties 75 5.6 Bulk Edit Devices 76 5.7 Bulk Edit DockControllers 77 6 Frequently Asked Questions 78 6.1 Videos FAQs 79 6.1.1 Q: After recording, how do I download videos from my device to VideoManager? 80 6.1.2 Q.
VideoManager - User Guide 1 Welcome to VideoManager 1 Welcome to VideoManager Thank you for choosing Edesix's VideoManager as your aggregator of evidential-ready footage. VideoManager is designed as an intuitive browser-based system, requiring minimal training and input. However, if there is a question or process that you can't find in this guide, useful contact information is listed below: l Support - edesix.com/support. This gives you information regarding FAQs and returning equipment.
VideoManager - User Guide 2 Home 2 Home The Home tab provides a summary of the information and footage available to the user in VideoManager. It gives an easy-to-read overview of information for the user to view when they first log in. The following information is displayed: l Recent Videos - gives details about the videos most recently downloaded from a device. The user can navigate to a chosen video for more details and editing functions.
VideoManager - User Guide 3 Videos - how to... 3 Videos - how to... The Videos area provides access to all videos available to a user in VideoManager and related functions which they can perform on videos. If users have sufficient permissions, they can: l Search for videos, filter them by a number of criteria, and perform advanced searches. >> For more information, see Search Videos on page 8. l View, edit, and share videos and assets.
VideoManager - User Guide 3 Videos - how to... 3.1 Search Videos Users can search for individual videos on VideoManager. This is useful if there are too many videos on VideoManager to scroll through manually. Videos can be searched by a number of criteria. 1. Navigate to the Videos tab. 2. Select the Search Videos pane to search for videos by the following fea- tures: l Location - search for videos which were recorded in a specific place.
VideoManager - User Guide 3 Videos - how to... l Source - search for videos from a specified device (or other source, if the user has enabled Advanced Import). This should be done by serial number. l Origin - this will filter videos by the location to which they were downloaded. This could be a DockController, a mobile phone, or the PC on which VideoManager is running. To find videos which have been downloaded directly to the user's PC, enter local into the search box.
VideoManager - User Guide 3 Videos - how to... l Advanced Filter - users with knowledge of using sequence conditions can input more advanced search queries here. 3. Click Find Videos to display all matching videos below the search options. 4. Click Clear Filter to clear the search filters. Users are only able to search for videos if they have the corresponding permissions (Access, under the Video Permissions pane).
VideoManager - User Guide 3 Videos - how to... 3.2 Access A Video's Details Pane The Video Details pane gives the user detailed information about a video. It can be accessed by any user whose roles allow them to search for or list videos. To access the pane: 1. Navigate to the Videos tab. 2. Next to the video in question, click > More Details. Users can find the relevant video by navigating to the My Videos, Shared Videos, or Supervised Videos panes.
VideoManager - User Guide 3 Videos - how to... 3.2.1 Watch Videos From the More Details pane, users can watch the specified video and configure playback controls - this allows the user to change the way they view the video. To watch a video and configure playback controls: 1. Navigate to the Videos tab. 2. Find the relevant video, and click > More Details next to it. Users can find the relevant video by navigating to the My Videos, Shared Videos, or Supervised Videos panes.
VideoManager - User Guide l l 3 Videos - how to... Audio - Switches audio on or off. Take Screenshot - Takes a screenshot of the video in playback. The screenshot will be automatically downloaded to the user's PC. l Video Quality - Changes the quality of the video in playback. This option is only available to users with the correct permissions. The default video quality setting is Low. It is recommended that the Highest setting is only used if there is a good data transfer connection.
VideoManager - User Guide 3 Videos - how to... This maximises the playback screen to fill the entire screen - clicking this again will return the video to its normal size.
VideoManager - User Guide 3 Videos - how to... 3.2.2 View Assets If the user has licensed Asset Import, they can view assets in the same way that they would view a video. However, there are some asset-specfic actions they can take. The actions in question depend on the type of file that has been imported. To access playback controls: 1. Navigate to the Videos tab. 2. Find the relevant asset, and click > More Details next to it.
VideoManager - User Guide 3 Videos - how to... Quality. >> For more information, see Watch Videos on page 12. If the user has imported a still image, the actions they can take are as follows: l View Image - the bottom menu bar will open, and users can perform imagespecific actions on the asset. These are: 1. Show/Hide zoom panel - toggles whether the zoom panel is visible or not. If it is set to Visible, the white slider can be used to zoom in and out on a specific aspect of the still image.
VideoManager - User Guide 3 Videos - how to... 3.2.3 View and Edit Video Properties Users with sufficient permissions can edit video properties. To view the properties of a video: 1. Navigate to the Videos tab. 2. Find the relevant video, and click > More Details next to it. Users can find the relevant video by navigating to the My Videos, Shared Videos, or Supervised Videos panes. They can also search for the relevant video from the Search Videos pane. 3.
VideoManager - User Guide 3 Videos - how to... Users can find the relevant video by navigating to the My Videos, Shared Videos, or Supervised Videos panes. They can also search for the relevant video from the Search Videos pane. 3. In the Properties pane, click Edit Video Properties. 4. Here, users will be able to edit: l Operator Name - who recorded the video. l Device Name - which device recorded the video. l Start Time - when the video was initially added to VideoManager.
VideoManager - User Guide 3 Videos - how to... 3.2.4 View and Edit Asset Properties Users with sufficient permissions can edit asset properties. To view the properties of an asset: 1. Navigate to the Videos tab. 2. Find the relevant asset, and click > More Details next to it. 3. In the Properties pane, the following information will be displayed: l Operator: - the name of the operator who created the asset. l Origin: - the device on which the video was filmed.
VideoManager - User Guide 3 Videos - how to... l l Start Time - when the asset was imported to VideoManager. Any user-defined media fields which have been created. 5. Click save changes.
VideoManager - User Guide 3 Videos - how to... 3.2.5 Perform Video Actions VideoManager gives users the option to perform actions on their videos from the More Details pane. There are five actions which sufficiently privileged users can perform on videos from this pane: New Incident, Add Video To Existing Incident, View Video Audit Logs, Create Delete Video, and flip videos (Rotate clockwise, Rotate anti-clockwise, Horizontal flip). To create a new incident including the video: 1.
VideoManager - User Guide 3 Videos - how to... 5. Click Add video to this Incident next to the incident the video will be added to. To view the video's audit log: 1. Navigate to the Videos tab. 2. Find the relevant video, and click > More Details next to it. Users can find the relevant video by navigating to the My Videos, Shared Videos, or Supervised Videos panes. They can also search for the relevant video from the Search Videos pane. 3. Click View Video Audit Log.
VideoManager - User Guide 3 Videos - how to... 3.2.6 Create, Edit and Delete Location Information Sufficiently privileged users can add location data to VideoManager videos. This is useful if the original video was recorded on a device without GPS, and the user wants to add location data retroactively. Users cannot edit location information that was recorded alongside a video. To add location information to a video, or edit previously existing location information: 1. Navigate to the Videos tab. 2.
VideoManager - User Guide 3 Videos - how to... 3.3 Import Videos Users with the Import licence can import videos to VideoManager. This may be useful if there are videos from other camera systems that users wish to integrate with VideoManager, or if there are relevant external videos which should be added to an incident. To import a video: 1. Navigate to the Videos tab. 2. Select the Import pane. 3. Click Choose File. Users should select the relevant video file. 4.
VideoManager - User Guide 3 Videos - how to... 3.4 Change Viewing Options Users can change video presentation options. This helps users to locate videos faster, and is done from the Videos tab. Users can only change the preferences for their own session on VideoManager. To change how videos are presented: 1. Navigate to the Videos tab. 2. Select Search Videos pane. 3. Click the relevant viewing option from the top right-hand menu.
VideoManager - User Guide 3 Videos - how to... l Number of incidents which use this video - clicking on this will either open the relevant incident (if the video only belongs to one) or present the list of incidents (if the video belongs to more than one). l Video Actions available for this video. >> For more information, see Perform Video Actions on page 21 This preference will be reset to Large when the user logs out. To change how videos are ordered: 1. Navigate to the Videos tab. 2.
VideoManager - User Guide 3 Videos - how to... 3.5 Prepare Media Media Preparations is a licensed feature that gives users the ability to prepare still images in the same manner that they would redact footage in an incident - however, unlike footage, still images do not need to be part of an incident in order to be prepared. To prepare media: 1. Navigate to the Videos tab. 2. Find the relevant asset, and click > More Details next to it. 3. Click Prepare Media. 4.
VideoManager - User Guide l 3 Videos - how to... Adjust the image - if the user clicks this, a set of sliders will appear in the right-hand menu. These sliders control the following: l Contrast l Brightness l Saturation l Gamma Users can click Edesix ED-012-134-08 Restore Defaults to restore the default settings for each slider.
VideoManager - User Guide 3 Videos - how to... 3.6 Bulk Edit Videos Bulk edits allow users to perform actions on multiple videos at once. This is useful if either there are too many videos to manually edit/delete, or if the user has enabled their VideoManager to act as a Central VideoManager. In the second case, every video held in connected sites can be automatically fetched in bulk. This means that they will become editable in the Central VideoManager and unviewable in the original sites.
VideoManager - User Guide 3 Videos - how to... l FETCH - this option is only available if VideoManager is enabled as a Central VideoManager. It gives users the ability to fetch all of the selected videos from their sites simultaneously. This is useful if the user's network is too weak to keep Auto-Fetch on continuously. Once they have been fetched, the videos are editable like normal in Central VideoManager but are not viewable on the original site.
VideoManager - User Guide 4 Incidents - how to... 4 Incidents - how to... The Incidents tab provides access to all incidents available to VideoManager and related functions which they can perform on incidents. Users can: l Search incidents, create saved searches, and perform advanced searches. >> For more information, see Search Incidents on page 32 l Create, edit and delete incidents. >> For more information, see Create, Edit and Delete Incidents on page 34. l Prepare evidential footage.
VideoManager - User Guide 4 Incidents - how to... 4.1 Search Incidents It is possible to use VideoManager's search functions to locate incidents in the Incidents tab. This allows users to filter through a large number of incidents quickly. Incidents can be searched by a number of criteria. 1. Navigate to the Incidents tab. 2. Select the Search Incidents pane to search for videos by the following fea- tures: l Title - search for incidents whose name matches the one entered.
VideoManager - User Guide 4 Incidents - how to... l Device operator - search for incidents containing footage uploaded by a specified download slave. l Owner - search for incidents owned by a specified user. Click My Incidents to search only for incidents that the logged-in user owns. l Source - search for incidents containing videos from a specified device or import sources. l Match text - search for incidents whose text (including title, reference code, and notes) matches the text entered here.
VideoManager - User Guide 4 Incidents - how to... 4.2 Create, Edit and Delete Incidents Users can create incidents, which retain video videos and highlight specific portions of footage. These incidents can have documents attached to them. Incidents allow users to collect evidence and condense it into one place, which can then be shared with users either on the VideoManager system or outside of it. There are two ways to create an incident. The first way to create an incident is from the Videos tab.
VideoManager - User Guide 4 Incidents - how to... 1. Give the incident a Title. 2. Provide additional information about the incident. l Creation time - this is when the incident was first created, and cannot be edited. l Update time - this is when the incident was last edited. l Incident time - this field allows users to assign the incident a specific time. l Notes - here, the user can enter notes regarding the incident.
VideoManager - User Guide 4 Incidents - how to... the incident. 3. Click Create Incident to save. Incidents can be deleted once they are no longer relevant. 1. Next to the incident to be deleted, click Delete Incident. 2. The user must confirm that they want to delete the incident in the pop-out window. The incident will be deleted.
VideoManager - User Guide 4 Incidents - how to... 4.3 Clip Footage in an Incident Videos in an incident can be clipped to focus only on the relevant aspects of the evidence. This is useful if a device has recorded many hours of footage, of which only a few minutes are relevant. However, the original video is never shortened - only the version in the incident. To clip footage: 1. Navigate to the Incidents tab. 2. Find the relevant incident, and click Edit Incident next to it.
VideoManager - User Guide 4 Incidents - how to... 2. For a more precise clipping, drag the toggle in the bottom video progress bar to the relevant point and click Set Start of Clip in the bottom right-hand corner. This will shorten the video to the point specified. Do the same for the end of the clip, using Set End of Clip.
VideoManager - User Guide 4 Incidents - how to... 4.4 Redact a Video The Incident Clip Redactor lets users apply a variety of redactions, text annotations and redaction effects to a video. This is useful if data protection laws require certain features of the video to be obscured (e.g. faces), or if users want to highlight a specific aspect of the footage. To open the Incident Clip Redactor: 1. Navigate to the Incidents tab. 2. Find the relevant incident, and click Edit Incident next to it.
VideoManager - User Guide l 4 Incidents - how to... Foreground redactions. >> For more information, see Create, Edit and Delete Foreground Redactions on page 41 l Background redactions. >> For more information, see Create, Edit and Delete Background Redactions on page 43 l Audio redactions. >> For more information, see Create, Edit and Delete Audio Redactions on page 45 l Text redactions. >> For more information, see Create, Edit and Delete Text Annotations on page 46 l Brightness redactions.
VideoManager - User Guide 4 Incidents - how to... 4.4.1 Create, Edit and Delete Foreground Redactions A circle, rectangle, or quadrilateral redaction can blur, pixelate or solidly cover the focus of a video. It is also possible to redact the background and have the area inside the redaction show the original video. This allows users to redact faces or other sensitive information, in accordance with data protection laws. To create a foreground redaction: 1.
VideoManager - User Guide 4 Incidents - how to... If relevant, check the Brightness box and adjust the brightness of the redaction using the slider. 5. Move the bottom cursor handle forward a small amount manually, or use Step Backward / Step Forward, and re-position the redaction shape over the area to be redacted. Users do not need to redraw the annotation, just re-position it. 6. Repeat this process until the subject of the video is no longer visible. 7. Click End. 8.
VideoManager - User Guide 4 Incidents - how to... 4.4.2 Create, Edit and Delete Background Redactions By redacting a background, the subject of evidential footage is made the sole focus. VideoManager allows for all redactions applicable to an area to be applied to a background, leaving an area or areas unaffected by the redaction. This allows users to blur places and surroundings, in accordance with data protection laws. To create a background redaction: 1.
VideoManager - User Guide 4 Incidents - how to... 6. New redaction areas can be added at any point in the video, and redactions can be ended by clicking End in the sidebar. To edit a foreground redaction: 1. In the top menu, select the kind of background redaction required. Users have a choice of Blurred, Pixelated, and Solid. To delete a foreground redaction: 1. In the top menu, change the background redaction to None.
VideoManager - User Guide 4 Incidents - how to... 4.4.3 Create, Edit and Delete Audio Redactions VideoManager offers the ability to mute audio for specific periods of time, with the option of displaying an icon when these redactions are in effect. This allows users to redact voices and other noises, in accordance with data protection laws. To create an audio redaction: 1. Step forwards through the footage to the point that the redaction should start. 2.
VideoManager - User Guide 4 Incidents - how to... 4.4.4 Create, Edit and Delete Text Annotations Text annotations are text boxes which can be moved and resized in the same way as redactions. This allows users to provide information directly in evidential footage. To create a text annotation: 1. Move the cursor to the start point of the text annotation. 2. Click Insert text. 3. Click the area of the video frame where the text annotation should be displayed. The Text panel is displayed. 4.
VideoManager - User Guide 4 Incidents - how to... Users can either choose a colour from the selection presented by VideoManager, or enter their own colour using Hex code. By clicking C, the Hex code colour will be saved and can be selected again from the row at the top. 5. From here, the user has two options: l If the subject of the video is moving, step through the video frame-byframe and reposition the text manually to ensure that it is focused on the subject at all time.
VideoManager - User Guide 4 Incidents - how to... 4.4.5 Create, Edit and Delete Brightness Redactions Brightness Redaction effects are used to darken or brighten areas of the video. This can be used to highlight the relevant parts of a piece of evidential footage, and applies to both foreground and background redactions. To create a foreground brightness redaction effect: 1. Move the cursor to the start point of the redaction effect. 2.
VideoManager - User Guide 4 Incidents - how to... l If the subject of the video is moving, step through the video frame-byframe and reposition the shape manually to ensure that it is focused on the subject at all time. When the user reaches the part of the video where the redaction should end, click End. l If the subject of the video is static, skip to the part of the video where the redaction should end, and click End. To create a background brightness redaction effect: 1.
VideoManager - User Guide 4 Incidents - how to... 4.4.6 Create, Edit and Delete Zoom Redactions Zoom redaction effects focus on specific aspects of the video. This can be used to highlight the relevant parts of a piece of evidential footage. To create a zoom redaction effect: 1. Skip forward through the video to where the redaction effect should start. 2. Click Zoom in on one area. 3. Draw the square around the area of the video which should be zoomed in (or out) on. 4.
VideoManager - User Guide 4 Incidents - how to... l If the subject of the video is moving, step through the video frame-byframe and reposition the quadrilateral manually to ensure that it is focused on the subject at all time. When the user reaches the part of the video where the redaction should end, click End. l If the subject of the video is static, skip to the part of the video where the redaction should end, and click End. 6. Click confirm.
VideoManager - User Guide 4 Incidents - how to... 4.4.7 Create Other Redactions There are some other redaction effects which can be performed on a video. These other redaction effects are: l Rotate clockwise - this rotates the video by 90 degrees left. l Rotate anti-clockwise - this rotates the video by 90 degrees right. l Horizontal flip this flips the video horizontally. l Show metadata - this turns on overlay text that displays the device, date, and time position.
VideoManager - User Guide 4 Incidents - how to... 4.4.8 Access the Redaction Advanced Dropdown There are some actions which can be performed on redactions once they have been created. To access these, click Advanced in the top right-hand corner. The actions which can be performed are as follows: l Help - this presents a brief summary of how to create a redaction effect. l Toggle Handle Size - if a redaction effect is selected, the handles on the redaction will get bigger.
VideoManager - User Guide 4 Incidents - how to... one. l Clear all - this will delete all redactions in the video.
VideoManager - User Guide 4 Incidents - how to... 4.5 Bulk Edit Incidents Bulk edits allow users to perform actions on multiple incidents at once. This is useful if either there are too many incidents to manually edit/delete, or if the user has enabled their VideoManager to act as a Central VideoManager. In the second case, every incident held in connected sites can be automatically fetched in bulk. This means that they will become editable in the Central VideoManager and unviewable in the original sites.
VideoManager - User Guide 4 Incidents - how to... will give users the option to select all incidents on the system.
VideoManager - User Guide 4 Incidents - how to... 4.6 Create, Edit and Delete Bookmarks Bookmarks can be used to mark a specific time in a video. This is useful when a user needs to highlight a specific event or an item of interest - it also allows administrators to skip straight to the necessary parts of a video for review purposes. To add a bookmark to a video: 1. Navigate to the Incidents tab. 2. Find the relevant incident, and click Edit Incident next to it.
VideoManager - User Guide 4 Incidents - how to... 6. Click Add bookmark here. The Add a bookmark window opens. The default name for the bookmark is the date and time position on the video. Users can overwrite this with their own text. 7. Click confirm. The bookmark is added to the video. 8. Repeat this process to add more bookmarks. 9. Click Save Incident. To edit an existing bookmark: 1. Navigate to the Incidents tab. 2. Find the relevant incident, and click Edit Incident next to it.
VideoManager - User Guide 4 Incidents - how to... The playback controls are displayed. 4. Click Bookmarks. 5. Next to the bookmark to be deleted, select Delete. 6. The bookmark will be deleted. To immediately jump to a bookmark in a video, click Bookmarks under the relevant video, and select the bookmark in question. This will skip the video forward or backward to the bookmark's position.
VideoManager - User Guide 5 Devices - how to... 5 Devices - how to... The Devices page enables the user to administer their VideoBadges and DockControllers. From here, it is possible to view and configure all VideoBadges and DockControllers on the network. Any devices connected to the user's instance of VideoManager will be shown at the top. If users have sufficient permissions, they can: l Filter devices by a number of criteria. >> For more information, see Search Devices on page 61.
VideoManager - User Guide 5 Devices - how to... 5.1 Search Devices If they have the appropriate permissions, users can utilise VideoManager's search functions to locate devices in the Devices tab. This is necessary if a user would like to discover the states of various devices (e.g. whether they are recording, and who is using them). Devices can be searched by a number of criteria. 1. Navigate to the Devices tab. 2.
VideoManager - User Guide 5 Devices - how to... l Assigned - this will return all devices which have been assigned to a user on the system. l Assigned to me - this will return all devices which have been assigned to the user performing the search. l Available for assignment - this will return all devices which are ready to be assigned - this means it will return all devices which are simultaneously docked, unassigned, and have finished downloading any footage.
VideoManager - User Guide 5 Devices - how to... l Firmware - this allows the user to filter their devices by the firmware they are running. There are three options: l Default Firmware - this will return all devices running the default firmware, as specified from the Device Images section. l Non-Default Firmware - this will return all devices running firmware other than the default firmware. l Other... - this will give the user the option to enter the name of a specific firmware image.
VideoManager - User Guide l 5 Devices - how to...
VideoManager - User Guide 5 Devices - how to... 5.2 Assign Devices Before a device can be used to record or stream footage, it must be assigned to an already-created user. This ensures that all footage can be traced back to the user who recorded it. If a device is undocked without being first assigned to a user, it will not record any footage. To assign a device: 1. Navigate to the Devices tab. 2. Select the Search Devices pane. 3. Filter the devices as necessary, and click Find Devices. 4.
VideoManager - User Guide 5 Devices - how to... multiple times. l Single Issue (pool) - the device will be assigned to the user and when it is redocked, it will become unassigned and must be reassigned manually. l RFID assignment (pool) - this allows users to undock devices quickly, in case of an emergency. One default user is "assigned" an entire organisation's devices, which are then tapped out by individual users. When the devices are redocked, all footage is associated with the default user.
VideoManager - User Guide 5 Devices - how to... 5.3 Generate DockController Configurations DockControllers allow more VideoBadges to connect to one instance of VideoManager over network instead of USB. This makes it possible for remote workers to operate VideoBadges without needing VideoManager installed on their own computer. Once set up, there is minimal user input required. Configuring a DockController is a simple process. 1. Navigate to the Devices tab. 2.
VideoManager - User Guide 5 Devices - how to... 5.4 Perform DockController Actions Once a DockController has been associated with VideoManager, users can perform actions pertaining to them. To access any DockControllers associated with the user's instance of VideoManager: 1. Navigate to the Devices tab, and select the DockControllers pane. 2. Find the relevant DockController, and click > View details next to it. Users can filter by Name, Serial, and Version.
VideoManager - User Guide l 5 Devices - how to... Restart a DockController. 1. Navigate to the Devices tab, and select the DockControllers pane. 2. Find the relevant DockController, and click > View details next to it. Users can filter by Name, Serial, and Version. 3. Click Restart DockController in the top right-hand corner. 4. Choose Yes to restart it. 5. The DockController will be restarted. l Upgrade a DockController. 1. Navigate to the Devices tab, and select the DockControllers pane. 2.
VideoManager - User Guide 5 Devices - how to... Users can filter by Name, Serial, and Version. 3. Click Delete DockController in the top right-hand corner. 4. The user will be required to confirm the deletion of the DockController, by clicking on Yes. l Set the bandwidth rules and priority level for a DockController: 1. Navigate to the Devices tab, and select the DockControllers pane. 2. Find the relevant DockController, and click > View details next to it.
VideoManager - User Guide 5 Devices - how to... 5.5 View Device Info The View Device Info page allows users with sufficient permissions to perform actions on a specific device. To reach the View Device Info page: 1. Navigate to the Devices tab. 2. Select the Search Devices pane. 3. Filter the devices as necessary, and click Find Devices. 4. Find the relevant device, and click > View Device Info next to it.
VideoManager - User Guide l 5 Devices - how to... Edit device properties - name, custom status, Touch Assign, static IP.
VideoManager - User Guide 5 Devices - how to... 5.5.1 Perform Device Actions Users can perform actions on a device from its specific page. To do so: 1. Navigate to the Devices tab. 2. Select the Search Devices pane. 3. Filter the devices as necessary, and click Find Devices. 4. Find the relevant device, and click > View Device Info next to it. This will open the device's information pane. To upgrade a device's firmware to the latest version: 1.
VideoManager - User Guide 1. Click 5 Devices - how to... View Device Audit Log in the top right-hand corner. Users will be given the opportunity to filter the audit log by a number of criteria, including the user, signature, and video URN. 2. Click Filter Audit Log. To download the audit log as a .zip: 1. Click Download Device Audit Log in the top right-hand corner. The audit log will be downloaded to the browser's default download location.
VideoManager - User Guide 5 Devices - how to... 5.5.2 Edit Device Properties Users can edit the properties of a device from its specific page. To do so: 1. Navigate to the Devices tab. 2. Select the Search Devices pane. 3. Filter the devices as necessary, and click Find Devices. 4. Click > View Device Info next to the device to be edited. 5. Click Edit Device Properties.
VideoManager - User Guide 5 Devices - how to... 5.6 Bulk Edit Devices Bulk edits can be used to quickly edit all devices on an instance of VideoManager. This is useful if, for instance, there is a firmware upgrade that applies to many devices owned by a user. To bulk edit devices: 1. Navigate to the Devices tab. 2. Select the Search Devices pane. 3. Filter the devices as necessary, and click Find Devices. 4. Click BULK EDIT. The bulk edit user interface appears.
VideoManager - User Guide 5 Devices - how to... 5.7 Bulk Edit DockControllers Bulk edits can be used to quickly upgrade and restart DockControllers visible to the system. To bulk edit DockControllers: 1. Navigate to the Devices tab. 2. Select the DockControllers pane. 3. Click BULK EDIT. The bulk edit user interface appears. The following actions are now possible: l Toggle selection of ALL devices. l UPGRADE l Restart To exit bulk edit mode, click Edesix ED-012-134-08 CANCEL.
VideoManager - User Guide 6 Frequently Asked Questions 6 Frequently Asked Questions Here are some of the most common Frequently Asked Questions (FAQs) regarding VideoManager: l Questions regarding the Videos tab. >> For more information, see Videos FAQs on page 79. l Questions regarding the Devices tab. >> For more information, see Devices FAQs on page 87.
VideoManager - User Guide 6 Frequently Asked Questions 6.1 Videos FAQs Some FAQs regarding the Videos pane are as follows: l Q: After recording, how do I download videos from my device to VideoManager? on page 80. l Q. Why are some of the headings on my videos green? on page 81. l Q: I can't see some of the videos on VideoManager. Why is this? on page 82. l Q. Can I share videos with people who aren't on VideoManager? on page 83. l Q.
VideoManager - User Guide 6 Frequently Asked Questions 6.1.1 Q: After recording, how do I download videos from my device to VideoManager? A. To download videos from your device: 1. Either dock your device or plug it in to your PC using a USB cable. 2. Navigate to the Devices tab. 3. Locate the device you've just plugged in. Click > View Device Info. 4. In the Status window, you should see the Downloading sign. The video should now be available to view under the Videos tab.
VideoManager - User Guide 6 Frequently Asked Questions 6.1.2 Q. Why are some of the headings on my videos green? A. If a video is part of an incident, its heading will become green instead of grey. It will also have a star next to its name. You can click the This video is in (1) incident button, which will take you to the incident it is part of.
VideoManager - User Guide 6 Frequently Asked Questions 6.1.3 Q: I can't see some of the videos on VideoManager. Why is this? A: There are two possible reasons for this - permissions and deletion policies. l Permissions - VideoManager gives administrators lots of control over what actions can be performed by other users on the site. It does this through roles - these affect how much privilege a user has on the site.
VideoManager - User Guide 6 Frequently Asked Questions 6.1.4 Q. Can I share videos with people who aren't on VideoManager? A. If you need to share a video with someone outside of VideoManager, you can share them as part of an incident, using a link via email.
VideoManager - User Guide 6 Frequently Asked Questions 6.1.5 Q. Why do some of my videos have a cloud symbol instead of a thumbnail? A. A cloud symbol indicates that a video has been transferred to a Central VideoManager as part of an incident. This could be because: l It was manually taken control of from the Central VideoManager. l Control was submitted from the site itself. This means that it is no longer editable on the original site.
VideoManager - User Guide 6 Frequently Asked Questions 6.1.6 Q. Why is the timestamp on my video incorrect? A. VideoBadges and VideoTags gets their time from the PC or server they are docked to. Check that the time and date within your operating system are correct.
VideoManager - User Guide 6 Frequently Asked Questions 6.1.7 Q. What is the difference between the operator and the owner of a video? A. The operator of a video is the one who physically recorded it on their device. The owner has full administrative control over the video. Normally this will be the same person - however, if the footage in question is too sensitive for more junior users to retain control of, it may be necessary to reallocate who the owner is.
VideoManager - User Guide 6 Frequently Asked Questions 6.2 Devices FAQs Some FAQs regarding the Devices pane are as follows: l Q: Why can't VideoManager find my devices when I dock them for the first time? on page 88. l l l Q. Why isn't my device streaming? on page 89. Q. Why isn't my VideoBadge docking? on page 90. Q. Can I move my devices from one VideoManager system to another one? on page 91. l Q. Why does my device appear as "locked" on VideoManager? on page 92.
VideoManager - User Guide 6 Frequently Asked Questions 6.2.1 Q: Why can't VideoManager find my devices when I dock them for the first time? A. It is possible that you haven't enabled Device Discovery. To do so: 1. Navigate to the Devices tab. 2. Click the Advanced button. 3. Click Device Settings. 4. Under the Device Discovery title, toggle the Enable device discovery setting to On. 5. Restart VideoManager.
VideoManager - User Guide 6 Frequently Asked Questions 6.2.2 Q. Why isn't my device streaming? A. If your devices aren't streaming, there are three possible reasons for this: 1. The WiFi profile which has been assigned to the streaming device is incorrectly configured. l WiFi networks within the WiFi profile must have a valid SSID and passphrase. If you are unsure of what a network's SSID and passphrase is, see the bottom of the router.
VideoManager - User Guide 6 Frequently Asked Questions 6.2.3 Q. Why isn't my VideoBadge docking? A. The solution for this depends on the type of device you are using. If you have a VB-300: 1. Hold the device so it is facing you. 2. Simultaneously press and hold the two plastic buttons on the top-left and bottom-right corners of the device for 5 to 10 seconds. 3. All the lights on the device should come on and start flashing. 4. Release the two buttons. 5.
VideoManager - User Guide 6 Frequently Asked Questions 6.2.4 Q. Can I move my devices from one VideoManager system to another one? A: Yes. Before starting this process, ensure that all footage on the device has been uploaded to the instance of VideoManager it was originally associated with - once the device has been factory reset, all footage that wasn't uploaded already will be lost. To move a device from one instance of VideoManager to another: 1.
VideoManager - User Guide 6 Frequently Asked Questions 6.2.5 Q. Why does my device appear as "locked" on VideoManager? A. Your device will appear as locked if it has been undocked from one instance of VideoManager and redocked at a different VideoManager which does not have its access control key. This means that all footage on the device will be inaccessible.
