Service manual

Chapter 5: Troubleshooting 37
DICOM
Table 5.2: DICOM Troubleshooting
Error Message Tiller Error Code Cause Troubleshooting
Socket
communication
failed
TSOCKET_CONNECT_FAILURE Invalid network
configuration.
Wrong port
number.
Application is not
running.
Printer is offline.
Using Ping, verify that the
Printer/Archiver is connected.
• If Ping fails, check the devices IP
address, Edge IP address,
Subnet mask, and Gateway IP
address.
• If Ping is OK, use Verify to check
if device is available.
If Verify fails:
a) Check the Printer/Archiver’s
Port configuration on the Edge.
b) Ensure that the Printer is
online and the Archiver’s
application is running.
Archiver
transaction
failed
TDICARCH_OPEN_FAILURE Wrong Capture
Type selected
Verify that the Archiver supports
the selected Capture Type setting,
e.g., US Image, SC Image or
US-Ret Image.
Printer
transaction
failed
TDICPRNT_OPEN_FAILURE Wrong Image
settings
Verify that the printer supports
the selected Image settings. E.g,.
Color (RGB) or Grayscale
(Monochrome)
DICOM network
communication
failed
TDNETWORK_OPEN_FAILURE Device does not
recognize Edge,
rejects association
Verify that Edge AE Title or IP
address is correctly configured on
the Printer/Archiver.
Note: Some devices require that the
Imaging modality (Edge) be
recognized in order to accept
images. This requires configuration
on the device.
Internal failure
detected
TDNETWORK_READ_FAILURE Invalid DICOM
Attribute
Check Edge Printer DICOM
settings for correctness (e.g., film
size, format)