User guide

Chapter 6: Troubleshooting and Maintenance 89
Troubleshooting
Chapter 6: Troubleshooting
and Maintenance
This chapter contains information to help correct
problems with system operation, to enter a
software license, and to take proper care of the
system, transducer, and accessories.
Troubleshooting
If you encounter difficulty with the system, use the
following list to help troubleshoot the problem. If the
problem persists, contact SonoSite Technical
Support. (See “SonoSite Technical Support” on
page ix.)
System does not turn on. Check all power
connections.
Remove the DC input connector and battery, wait
10 seconds, and then reinstall them.
Ensure that the battery is charged.
System image quality is poor. Adjust the display
to improve viewing angle.
Adjust the brightness.
Adjust the gain.
No CPD image. Adjust the gain.
No Color image. Adjust the gain or the PRF scale.
No OB measurement selections. Select the OB
exam type.
Printing does not work. Select the printer on the
Connectivity setup page. See “To configure the
system for a printer” on page 19.
Check the printer connections.
Ensure that the printer is turned on and set up
properly. See the printer manufacturer’s
instructions, if necessary.
System does not recognize the transducer.
Disconnect and reconnect the transducer.
Maintenance icon appears on-screen.
Restart the system. If the issue recurs, system
maintenance may be required. Note the number
that appears in parentheses on the C: line, and
contact SonoSite or your SonoSite representative.
System prompts you to “ensure the USB
device is valid.” Make sure that the USB storage
device does not have password protection enabled
and is not defective.
Use the USB storage device included with the
system.
System prompts you to “ensure the USB
device contains valid data.” Make sure that the
data are present on the USB storage device.
Reexport the original data onto the USB storage
device.
Contact your system administrator.
System displays the alert “Incompatible power
supply . . . “ Use the power supply that shipped
with the system. See “Compatible accessories
and peripherals” on page 105.
System displays the alert “The external video
is not functional . . .” Make sure that the system
is securely attached to the dock.
System displays the alert “Maximum number
of procedure entries reached” when trying to
create a patient information form. Free up
internal-storage space by archiving or exporting
patient exams and then deleting them from the
system.
System displays the alert “Unable to save
image or clip. You have reached the maximum
number of images/clips allowed for a single