Warranty

Warranty Disclaimer
Edgemate warrants the quality of our products only. The application and processing of Edgemate products is beyond our
control and therefore is the sole responsibility of the user and or dealer. Due to varying procedures and conditions,
Edgemate’s written or verbal instructions are based on experience with our products and we strongly recommend
thorough inspection and testing of the product prior to actual use.
In the event of a defective product claim, Edgemate requires that samples showing the defect be submitted for inspection
and testing to verify the alleged claim. This may be done on site through the use of Edgemate personnel or agents under
contract with Edgemate by actual samples submitted to Edgemate. In the event of confirmation that the status of the
material in question is in fact defective, Edgemate warrants the replacement value of the Edgemate materials only.
Edgemate liability will not exceed the value of the Edgemate material involved. Edgemate is not responsible for any
consequential damages.
Shipping Damage
In the event of shipping damage the customer invoiced is responsible for documenting the damage on their receiving
documents prior to placing a claim with Edgemate. This documentation must be supplied to Edgemate to complete any
shipping claim placed with Edgemate. Once the claim is verified by the shipping carrier Edgemate will issue credit.
Discrepancies on order Acknowledgements
It is strongly recommended that the customer verify within 24 hours pricing, products and shipping method confirmed on
all orders via the order acknowledgement.
Order Cancellations
Edgemate will accept order cancellations for stock materials up to 48 hours prior to shipment. Edgemate will not accept
any order cancellation for non stock or custom products unless notification occurs to Edgemate within 24 hours of order
placement. If raw materials or production have been started on any custom product no cancellations will be allowed.
Discrepancies on packing lists
Any discrepancy resulting in a request for credit and or replacement must be reported within three working days of receipt
by the customer and verified by Edgemate. Edgemate does not ship any no- charge replacement materials. In the event
of a replacement the materials will be processed and billed as a new order with credit against the original invoiced order
completed to correct the original order.
Returns
Edgemate does not accept returns of any non stock or custom produced materials. Edgemate will not accept any material
older than one year from the actual ship date of the material regardless of its condition. In the event of a customer wishing
to return stock materials less than one year old which are not considered defective products by Edgemate there will be a
15% restocking charge deducted from the credit and the returning entity must pay all freight charges. In addition the
returning entity is response for packaging and shipment of said return to ensure the materials are received in good
condition by Edgemate upon return. Edgemate does not accept Edgemate will not accept any returned goods without an
RMA (Returned Material Authorization).
Defective Materials
Materials deemed to be defective by the customer must be inspected by either Edgemate through samples supplied by
the customer or on site inspection by an Edgemate employee, or by an agent under contract by Edgemate. Upon
inspection it will be determined to either substantiate the defective claim or deny the claim, if the claim is substantiated
then an RMA may be issued in which the customer will be instructed to destroy the material in the field or returned to
Edgemate at Edgemate’s expense. Credit for return material will be done within 30 days of receipt by Edgemate and are
subject to the condition of the material when received at Edgemate. Edgemate’s liability is limited to the replacement cost
of the original invoiced materials only.