Owner`s manual

7
TROUBLESHOOTING
Follow the troubleshooting guide below to resolve common issues.
Issue Possible Cause Solution
Unit is not functioning at
all and shows no signs of
power.
Unit is not receiving
power
Make sure the unit is
plugged in
Insufficient power
Move the unit to another
outlet. Check your circuit
breaker. (Refer to the
rating label on the back
of the unit to determine
the Amperage draw)
AC power cord
Test with a different cord.
If unit works, replace the
AC power cord.
DC power cord
Test the unit with another
power supply, e.g.
another vehicle with a
known working DC
power outlet.
Disconnected wire Contact customer service
Unit is making strange
noises
Some noises are normal
Review the normal
sounds section of this
manual.
The unit is not level
Move the unit to a level
surface
Unit is making a loud
continuous metallic
knocking or pinging
sound
Unit may have been
shipped on its side
Shut off the unit. Let the
unit sit on a level surface
for at least 24 hours and
restart.
Damaged compressor Contact customer service
Unit is leaking
Drain plug is not
attached
Insert the drain plug into
the drain port.
Unit runs for a little while
and then it trips the
power cord or the circuit
breaker
The unit may be plugged
into an outlet that cannot
supply the correct
amount of current
Contact an electrician if
the unit works in a
different room or circuit
The control panel lights
blink randomly
Unit may have a faulty
control panel
Restart the unit, and if
issue persists, contact
customer service
Unit has an HH error
Ambient temperature has
exceeded 104°F
Restart the unit, and if
issue persists, contact
customer service
Unit has an OC error
Thermostat error was
detected
Restart the unit, and if
issue persists, contact
customer service
Unit has a SC error
A short circuit in
thermostat detected
Restart the unit, and if
issue persists, contact
customer service
Unit has power, but the
compressor does not run
Ambient temperature is
too low
Move the unit to a
warmer location.
Disconnected wire Contact customer service