User guide

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IV-3. Troubleshooting
If you are experiencing problems with your travel router, please refer to this
troubleshooting guide before contacting your dealer of purchase for help.
Scenario
Solution
My access point
can’t locate a
wireless access
point/wireless
device when using
the “Site Survey”
function.
a. Click “Rescan” several more times and
see if the wireless access point/device
appears.
b. Adjust the position of the access
point, or move closer to a known
wireless access point.
c. If the SSID of the access point you
wish to connect to is hidden (nothing
displayed in the “SSID” field in the
“Site Survey” function), then you
need to input the SSID manually.
Ensure that you input the correct
SSID.
My access point
can’t establish a
connection with a
particular wireless
access point.
a. Click “Connect” several more times
and see if you can establish a
connection.
b. Ensure that you input the correct
passphrase/security key if connecting
to an access point with encryption.
c. It is possible that the access point you
wish to connect to only allows
network cards with specific MAC
address’s to establish connections.
Request that the owner/administrator
of the access point add your MAC
address to the list.
I can’t log onto the
browser-based
configuration
interface: the
access point is not
responding.
a. Make sure access point is powered
on. Check the LED on the front panel.
If the LED is out, then check the USB
connection.
b. Use your wireless device connects to
this travel router wirelessly.
c. Make sure you are using the correct IP
address.
d. If you are using a MAC or IP address