User manual

100
Chapter X: Appendix
10.1 Troubleshooting
Please don’t panic when you found this IP Camera is not working properly.
Before you send this IP Camera back to us, you can do some simple checks to
save your time:
Problem description
Possible solution(s)
Can’t connect to IP Camera
1) Please check the IP address of IP Camera again.
2) Please make sure the network cable is correctly
connected to your local area network.
3) Please make sure power cable is correctly
connected to IP Camera.
4) Please make sure IP Camera is switched on (the
LED lights on IP Camera will light up), if LED
lights are not switched off by configuration
menu (System -> Basic -> LED light).
No IP Camera found
1) ‘Auto search’ function only works on IP Cameras
located on local area network.
No image
1) If the place where IP camera is installed is too
dark, try to add some lights when possible.
2) Check if there’s anything covering the lens.