Instructions / Assembly

f. The water heater has been exposed to conditions resulting from floods, earthquakes,
winds, fire, freezing, lightning, or circumstances beyond the Manufacturer’s control;
or
g. The water heater has been removed from its original installation location; or
h. The water heater has been used for other than the intended purpose.
3. Owner, and not Manufacturer or its agent/representative, is liable for and shall pay for all
field charges for labor or other expenses incurred in the removal and/or repair of the water
heater or any expense incurred by Owner in order to repair the water heater.
Subject to the terms and conditions set forth in this limited warranty, if the Eemax
Tankless Water Heater fails or leaks because of defects in materials or Manufacturer’s
workmanship during the applicable warranty period set forth above, Owner should
contact Manufacturer for a Returned Merchandise Authorization (RMA). No returns will
be accepted by Manufacturer without an RMA number and Manufacturer assumes no
responsibility for a water heater returned without an RMA number. Water heaters should
be wrapped and packaged securely to avoid shipping damage. All shipments of parts
from the Manufacturer to the Owner to replace defective components shall be made via
normal ground transportation. If expedited shipment is required, it will be provided at
Owner’s additional cost.