Owner's Manual
Step 6: Connect devices to your eero network
One final (and important) step is to remember to connect all of your devices to your new eero
network. To do this, simply find your eero network on your device, enter the network password
that you’ve created, and get connected.
If you experience any trouble reconnecting specific devices to your new eero network, try
disconnecting and reconnecting WiFi on the device. If that doesn’t work, try rebooting the device
and then reconnecting to the network once it powers back on.
If you have any questions, don’t hesitate to reach out. We’re here to help.
Why is a data connection necessary for
setting up my eero network?
When you are creating an eero network, we recommend using a device that has a data
connection. This is because at a certain point during setup, you will briefly not have any WiFi as
you will need to swap out your existing router for your eero. In order for your new eero to
register and bring your network online, your mobile device will need an available connection to
the internet.
How do I set up my eeros if I don’t have cell data service?
If you don’t have cell data service where you live, please take the following extra steps when
setting up your eeros:
1. Rather than plugging your gateway eero into your modem, plug it into your existing router
during setup (This is called 'double NATing' your network. Please see our tips on how to do that
here). This way, you can use your current WiFi network to complete the setup and switch over
to your eero network once setup is complete.
2. If you have a standalone modem and router, you can remove the router once your eero network
is up and running. Simply unplug the eero from your router, power cycle your modem, and then
plug your eero directly into the modem. When power cycling your modem, please be sure to
wait until your modem is fully powered back on before plugging your eero into it. Depending on
the modem, this may take up to 3–5 minutes. After you plug your eero into your modem, you’ll
no longer need your old router.
3. If you have a modem/router combo device, you can put that device in bridge mode for optimal
network performance.
As always, if you have any problems, don’t hesitate to contact us.