Troubleshooting Guide

How to fix “device offline"
Please confirm below list are correct
a, Your SIM card installed successfully.
b, Register an account in the SeTracker 2 app
when sign in SeTracker 2 , choose " North America "
c, Bind the watch in the Setracker 2 by scaning the REG Code at the label of the watch.
Or Scaning the QR code in the watch.
Now we get 2 ways to find out the reason of “ device offline” and fix it.
1, In WiFi condition
a, Please connect the WiFi only，better to remove the Sim Card .
(should shutdown the watch in the setting before removing the sim card)
b, When you do video call in the Setracker 2 ，it shows “device offline”
You need to send us the IMEI number. The IMEI number is in the label. We will help you
fixt it. Back us at : [e-mail]
2, In SIM card data condition
a, Please confirm your SIM card has been activated by carriers.
Call functions and Data function has been activated.
Please check if your watch can make and receive calls.
b, Swipe down from the top of the screen at the homepage to check if there is signal bar
and data symbol ( ⇵ ) . If there is no signal bar, maybe you can try outside or you can
call the carrier if their signal has covered your area.
c, If the call functions are available, You may need to set APN to access data functions.
Use your mobile to text message below and send to your watch phone number. DO NOT
SEND VIA SeTracker 2 . (different SIM card carriers has different codes, please choose
the correct code to send in message )
For Speedtalk , If the APN is wholesale , Code below
pw,123456,apn,wholesale,,,310260#
For Speedtalk , If the APN is mobilenet, Code below
pw,123456,apn,mobilnet,,,310260#
Refer to Speedtalk mobile page : https://www.speedtalkmobile.com/smartwatch-sim-card
T-mobile Code
pw,123456,apn,fast.t-mobile.com,,,310260#