Installation guide

Troubleshooting 117
CHAPTER 11
Troubleshooting
The installation software creates the folder ‘Eicon ISDN Tools (Common)’ in the ‘Start’
menu under ‘Programs’. The mainenance tools available here are:
• Line Check
• Diva Server Diaganostics
The Line Check tool enables you to quickly verify that your Diva Server adapter and ISDN
or channelized T1 line are working properly.
The Diva Server Diagnostics tool can help with the analysis of problems if difficulties are
encountered with the Eicon ISDN drivers or the ISDN connection. Every Eicon ISDN driver
sends status messages, and reports any error situations that occur. The messages are
saved in a specific memory area of a fixed size, so that the oldest messages are overwritten
when the memory is full.
Diva Server Diagnostics enables the messages from various drivers to be displayed and
saved (see Diva Server Diagnostics
on page 119).
Line Check
To use the Line Check utility, you must have installed your Eicon Diva Server adapter,
installed Diva Server for Windows NT, and connected your ISDN or channelized T1 line
to the adapter.
1. Run Line Check by selecting ‘Start > Programs > Eicon ISDN Tools (Common) > Line
Check’.