User's Manual

LibraPlus 5860 User Guide Preface: Warranty and Repair Page 10 of 95
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. I f this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
3.2 Warranty and Repair
The standard warranty for the LibraPlus 5860 is one year from the date of purchase.
EI ON provides no direct w arranty to the end-users of this product.
Please contact the party from w hom you purchased the LibraPlus
5860 system for warranty and repair information.
3.3 Customer Support Contacts
Users of EI ON equipment who require technical assistance must contact their reseller
or distributor. For information on distributors in your area, please visit
www.eionwireless.com.
3.3.1 Distributor Technical Support
Distributors may contact EI ON’s Technical Support on EION’s products.
When requesting support, please have the following information available:
• conf iguration of the system, including models of EI ON equipment, versions, serial
numbers, and MAC address
• antenna type and cable lengths
• site information, including possible RF path problems, such as trees, buildings
and other RF equipment in the area
• distance of the RF link
• conf iguration of unit.
• description of the problem
3.3.2 Contacting EI ON Technical Support
By Telephone Call: 1-613-271-4400, Hours of operation are 9:00 AM to
5: 00 PM (EST)
By e-mail Send an email message to: [e-mail]
RMA Information Send an email message to: [e-mail]