User Manual

Chapter 7 Troubleshooting

7-3. Other problems

Problem Possible cause and remedy

1. The Adjustment menu/Mode menu cannot

be displayed

• Check whether the operation button lock function is on

(see “3-4. Locking Operation Buttons” (page 32)).

• Operation buttons are locked when the main window of

ColorNavigator 6 is displayed. Exit the software.

2. The monitor connected with the USB cable

is not detected. / USB device connected to

the monitor does not work.

• Check whether the USB cable is connected correctly

(see “8-2. Making Use of USB (Universal Serial Bus)”

(page 51)).

• Check the “USB Selection” settings under the

Adjustment menu (see “5-4. Switching USB Port

Automatically” (page 43)).

• Try changing to a different USB port on the PC.

• Try changing to a different USB port on the monitor.

• Reboot the PC.

• If the peripheral devices work correctly when the PC and

peripheral devices are connected directly, please contact

your local EIZO representative.

• Check whether the PC and OS are USB compliant. (For

USB compliance of the respective devices, consult their

manufacturers.)

• Check the PC’s BIOS setting for USB when using Windows.

(Refer to the User's Manual of the PC for details.)

3. Audio is not output. • This monitor does not support the HDMI/DisplayPort

audio signals.