Warranty Guide

Limited Lifetime Transferable Warranty
In General. This express limited warranty (“Warranty”) covers performance of the products in the LIFETIME SHUTTER
product line manufactured and/or sold by EKENA Millwork. EKENA Millwork does not warrant installation labor provided by
others except as expressly provided herein.
Products: Vinyl Shutters
Who is Covered. This Warranty extends to the original owner(s) of a single-family residence (“Residence”) on the date of purchase of
the Products (“Residential Owner”) and the original owner(s) of any other residence or building (“Structure”) on the date of purchase
of the Products (“Commercial Owner”). This Warranty may be transferred one time to the party to whom the original Residential or
Commercial Owner transfers ownership of the Residence or Structure, provided the transfer occurs during the first five (5) years after
the Owner originally purchased the Products (“Permitted Transferee”). To transfer this Warranty, the Permitted Transferee must
send to EKENA Millwork within sixty (60) days of the transfer of ownership, proof of (a) the original date of purchase of the
Products, and (b) the transfer of ownership of the Residence or Structure from the Owner. In the event of a permitted transfer, the
effective date of the Warranty for pro-rata purposes will remain the date of original purchase of the Products by the original
Owner. The warranty protection provided against excessive fading is not transferable from the original Owner for all Products.
Terms of Warranty. EKENA Millwork warrants that the Products are free from manufacturing defects which result in warping,
cracking, splitting, rotting, peeling, flaking, blistering and excessive fading under normal weather conditions for the lifetime of the
Residential Owner, Commercial Owner or Permitted Transferee. For a Residential Owner as defined above, the Products are
warranted as shown in the Warranty Coverage Schedule for Original Residential Owner below. For a Commercial Owner or
Permitted Transferee as defined above, the Products are warranted as shown in the Pro-Rated Warranty Coverage Schedule below.
Warranty Exclusions:
This Warranty does not apply to any problems with non-defective Products caused by conditions or handling beyond EKENA's
control. This Warranty does not cover claims, damages to or failure of the Products resulting from the following: 1) a
cts of God
or fire; 2) accidental or intentional acts of the Owner, the installer or others; 3) installation not in accordance with EKENA's express
instructions and installation procedures (which shall be solely determined by EKENA Millwork); 4) defects in, failure of, or damage to
the wall or material on which the Product was installed caused by movement, distortion, cracking or settling of the wall or material
or the foundation of the building; 5) distortion or warping due to proximity to heat sources, including without limitation, furnaces,
reflected light, specifically including but not limited to reflections from nearby windows (particularly, but not only, when such
windows incorporate Low-E glass) whether such windows are the property of the homeowner or another party, and heat buildup
caused by inadequate roof ventilation; and any other cause not involving inherent manufacturing defects in the Product; 6)
discoloration or other damage caused by air pollution (including but not limited to metallic oxides or metallic particles), acid rain,
mildew, exposure to harmful chemicals or the application of third party products such as paint; 7) fading, peeling, cracking or any
other deterioration of finishes applied by any third party; 8) fading, chalking or accumulation of dirt or stains caused by normal
weathering resulting from exposure to
sunlight, extremes of w eather and atmospheric conditions caused by the geographical
location of the building and the cleanliness of the air; 9) g
apping that develops due to normal expansion and contraction due to
changes in weather temperature; 10) d
iscoloration or staining due to shading or sap from trees, bushes, plants, ash from
chimneys, and proximity of the Products to copper, zinc or other metals; 11) the presence of insects, animals, algae, moss and
mildew.
Remedies. If the Products do not meet the Warranty, EKENA Millwork shall at its option and subject to the applicable
Warranty Coverage Schedule shown below, repair or replace the Products or refund the purchase price of the Products (less taxes).
Reasonable freight charges to ship replacement Products to the Owner will be reimbursed by EKENA Millwork for covered claims
made within five (5) years of the date of purchase. EKENA Millwork will not be liable for labor costs to remove Products from the
Residence or Structure or to install replacement Products, or for travel expenses. EKENA Millwork will not be liable for freight
charges after the first five (5) years of purchase. Any Products

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