Information

QUALITY GUARANTEE
ekey biometric systems GmbH | Lunzerstraße 89 | A-4030 Linz | www.ekey.net © ekey, 2020
Under the following conditions, ekey provides a
36-month guarantee from the date of purchase.
for material or processing defects. The guarantee performance can only be enforced in the country where it was sold to you.
As the rechargeable battery and LCD display (if included in the package contents) are wearing parts, the guarantee from date
of delivery for the rechargeable battery is 6 months and that for the LCD display is 12 months.
In case of a guarantee claim, a defective unit will be repaired or substituted to restore full operability. The enforcement of
further claims by the buyer, particularly claims based on possible concomitant and resultant damage within the framework of
the guarantee settlement is explicitly excluded. Liability for the loss of business opportunities, data or programs and the loss of
profit of the contract partner is also excluded. Having a defective unit repaired or replaced will not result in an extension or
recommencement of the manufacturer guarantee.
To enforce one’s guarantee claims, the defective unit is to be handed in/delivered free to ekey/the service partner or distributor
of the respective country (see www.ekey.net
), indicating the number and date of the invoice as well as a description of the
defect. If the object of the complaint is sent in, the costs for the transport to ekey/the service partner will be borne and the risk
of a possible loss or of a delay during the transport will be assumed by the person enforcing the claim, and for that reason,
obtaining appropriate transportation insurance is recommended. ekey assumes no liability for transport damages resulting from
inappropriate or insufficient packaging.
No guarantee claims can be accepted for products that were damaged or made unable to operate
1. due to misuse, non-observance of the notes for the user contained in the Instructions for Use provided together with
the product, or by any other use of the contract goods together with devices or programs that are not confirmed to
be compatible by ekey in writing,
2.
due to changes made to the product,
3.
due to attempts to repair the product by a third person, i.e. not by ekey or a service partner authorised by ekey,
4.
due to improper transport or improper packaging for the return of the product to ekey or a service partner of ekey,
5.
due to incorrect handling or as a result of mechanical load (such as violent impacts, dropping, high pressure or
similar),
6.
due to improper installation of products provided by third persons,
as well as for products that ekey obtained from sub suppliers about whose property court proceedings due to insolvency
were underway or imminent at the time of the enforcement of the guarantee claims.
Traces of daily usage (scratches, dents, small cracks, etc.) are no reason for a guarantee claim.
We explicitly note that any damage to the factory-made seal will automatically result in an irrevocable termination of all
guarantee claims. Interventions are meant to be carried out exclusively by people authorized by ekey under antistatic
conditions. If you discover any defects, which result in even more serious defects by continuous usage, those
consequential damages cannot be repaired under the scope of the guarantee.
After giving a quotation, a service fee is charged if the unrepaired device is demanded back. Please refer to section 5.3
of ekey’s Terms of Business in this regard.
We hope you enjoy using ekey’s innovative and high-quality solutions.