Warranty

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Warranty Information

The Elan Furniture (Elan) warranty applies to the original purchaser within North America from the date of

purchase. Elan will repair, replace, or prorate, at our sole discretion, any product deemed defective by

Elan within the warranty timelines listed and when used in the conditions for which they were designed.

Elan products are designed for normal use as seating, table and/or storage purposes only.

ELAN Steel and Aluminum Components (Structural and Exposed)

Elan warrants all steel and aluminum elements, including structural frames of tables, benches, and chairs

to be free of defects in material and workmanship for a period of ten (10) years for residential and five (5)

years for commercial use. This specifically covers the structural failure of welds. Product must be properly

stored in an upright position to avoid accumulation of moisture inside of frames. Cracked or broken welds

due to improper storage and or improper assembly are not covered by this warranty.

ELAN Wood Components (Structural and Exposed)

Elan warrants all wood elements, including surface of tables, benches, and chairs to be free of defects in

material and workmanship for a period of five (5) years for residential use and three (3) years for

commercial use. This specifically covers the structural failure of the wood layup process (splitting of

laminated joints). Product must be properly stored in an upright position to avoid accumulation of moisture

on wood surfaces. Moisture from spills, rain, or any other cause must be removed and dried immediately.

Splitting of wood joints caused by excessive moisture, improper storage, and or improper assembly are

not covered by this warranty.

ELAN Finishes (Wood, HDPE and Metal)

Elan warrants all finishes including catalyzed and powder coated surfaces of tables, benches, and chairs

against peeling and blistering for a period of five (5) years for residential use and three (3) years for

commercial use. While catalyzed and powder coated finishes are designed to withstand warm objects,

this warranty does not cover burnt or marred surfaces caused by objects that contained excessive heat.

Direct sunlight can cause the fading or discoloration of the finish and is not covered by this warranty.

Direct sunlight should be avoided when possible. High-density polyethylene (HDPE) products shall be

free from material defects, and shall not splinter, crack, chip, peel, rot, or suffer damage from insect

infestation for a period of five (5) years for residential use and three (3) years for commercial use.

ELAN Upholstery (Material)

Elan warrants Sunbrella upholstery from the Elan standard offering shall be free from defects in materials

and workmanship for a period of one (1) year for residential and commercial use. This specifically covers

manufacturing defects of the sewing seams. This warranty does not cover fading, discoloration, cuts,

tears, punctures, or other defects of the material.

COM (Customer Supplied Material) shall carry no warranty by Elan beyond freedom from defects in

application.

Softening of foam will occur through normal use and is not a manufacturing defect.

ELAN Electric / Electronic Components

Elan warrants all electric and/or electronic components to be free of defects in material and workmanship

for a period of ninety (90) days.

Limitations and Exclusions

This warranty excludes characteristics of normal wear, including the normal wear or aging of fabrics,

finishes, paint, powder coating, spray coatings, foam and filler materials, issues of cleanliness, and the

natural variations in grain, color, or texture of wood components. Normal wear in an outdoor setting will

also be subject to temperature fluctuations outside of “livable norms”, and fading of applied materials due

to exposure to daylight is to be expected.

Whenever a special material finish is requested, Elan will attempt to match buyer’s special finish requests

(via signed sample method) but assumes no responsibility if the approved sample does not meet the end

user requirement.

Summary of content (2 pages)

PAGE 1
Warranty Information The Elan Furniture (Elan) warranty applies to the original purchaser within North America from the date of purchase. Elan will repair, replace, or prorate, at our sole discretion, any product deemed defective by Elan within the warranty timelines listed and when used in the conditions for which they were designed. Elan products are designed for normal use as seating, table and/or storage purposes only.
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Custom products (also known as Specials) convey the same warranties to craftsmanship and materials as standard products, unless stated otherwise at the time of the order placement. Custom products require signed customer approval of relevant design drawings / documentation. Elan does not warrant any customer approved custom product’s fit or usability or if the approved product (via signed drawings / documentation) does not meet the end user requirement.