Warranty

W a r r a n t y
The Elan Furniture
®
(“ELAN”) Warranty applies to the original purchaser within North America from the date of purchase. ELAN
will repair, replace, or prorate (at our sole discretion) any product deemed defective by ELAN within the warranty timelines listed
below and when used only in the conditions for which they were designed. ELAN products are only designed for normal use such
as seating, table, and/or storage purposes.
E L A N S t e e l a n d A l u m i n u m C o m p o n e n t s ( S t r u c t u r a l a n d E x p o s e d )
ELAN warrants all steel and aluminum elements, including structural frames of tables, benches, and chairs, to be free of defects
in material and workmanship for a period of ten (10) years for residential use and five (5) years for commercial use. This
specifically covers the structural failure of welds.
Product must be properly stored in an upright position to avoid accumulation of moisture inside of frames. Cracked or broken
welds due to improper storage and/or improper assembly are not covered by ELAN’s warranty.
E L A N W o o d C o m p o n e n t s ( S t r u c t u r a l a n d E x p o s e d )
ELAN warrants all wood elements, including surfaces of tables, benches, and chairs, to be free of defects in material and
workmanship for a period of five (5) years for residential use and three (3) years for commercial use. This specifically covers the
structural failure of the wood layup process (splitting of laminated joints).
Product must be properly stored in an upright position to avoid accumulation of moisture on wood surfaces. Moisture from
spills, rain, or any other cause must be removed and dried immediately. Splitting of wood joints caused by excessive moisture,
improper storage, and/or improper assembly are not covered by ELAN’s warranty.
E L A N F i n i s h e s ( W o o d , H D P E a n d M e t a l )
ELAN warrants all finishes, including catalyzed and powder coated surfaces of tables, benches, and chairs, against peeling and
blistering for a period of five (5) years for residential use and three (3) years for commercial use. While catalyzed and powder
coated finishes are designed to withstand warm objects, this warranty does not cover burnt or marred surfaces caused by
objects that contained excessive heat.
Direct sunlight can cause the fading or discoloration of the finish and is not covered by ELAN’s warranty. Direct sunlight should
be avoided when possible.
High-density polyethylene (HDPE) products shall be free from material defects and shall not splinter, crack, chip, peel, rot, or
suffer damage from insect infestation for a period of five (5) years for residential use and three (3) years for commercial use.
E L A N U p h o l s t e r y ( M a t e r i a l )
ELAN warrants Sunbrella
®
Upholstery from the ELAN standard offering; upholstery shall be free from defects in materials and
workmanship for a period of one (1) year for both residential and commercial use. This specifically covers manufacturing
defects of the sewing seams. This warranty does not cover fading, discoloration, cuts, tears, punctures, or other defects of the
material.
CSM (Customer Supplied Material) shall carry no warranty by ELAN beyond freedom from defects in application.
Softening of foam will occur through normal use and is not a manufacturing defect.
E L A N E l e c t r i c / E l e c t r o n i c C o m p o n e n t s
ELAN warrants all electric and/or electronic components to be free of defects in material and workmanship for a period of
ninety (90) days.
L i m i t a t i o n s a n d E x c l u s i o n s
This warranty excludes characteristics of normal wear, including the normal wear or aging of fabrics, finishes, paint, powder
coating, spray coatings, foam and filler materials, issues of cleanliness, and the natural variations in grain, color, or texture of
wood components. Normal wear in an outdoor setting will also be subject to temperature fluctuations outside of “livable norms”
and fading of applied materials due to exposure to daylight is to be expected.