User manual

44 EN

EPIR2 User Manual v.1.4

4. TROUBLESHOOTING

Fault Possible reason

Lens indicator OFF • No mains 230V power

• Power supply connector is unplugged

• Signal too weak or out of coverage

Indicator is blinking once a second • SIM card is missing

• PIN code hasn’t been disabled

• SIM card is not active

System does not send any SMS/

text messages and/or does not

ring

• SIM card account is depleted

• Incorrect SIM central number

• No network signal

• User number is not programmed in (or call was made

from an unprogrammed number and access from such

numbers has been disabled)

SMS/text message received: “In-

correct Format”

• Wrong syntax

• Space is in wrong place in text/SMS message

• Manufacturer default password has not been changed

• The NR1 user has not been programmed in

Your existing EPIR2 does not

recognise an ELDES wireless

device

EITHER

• Wireless mode is disabled. Please refer to ELDES Cong-

uration Tool software to enable it.

• Wireless device battery is out of energy or the device is

not switched ON.

Some users are not getting

arm-disarm and/or alarm noti-

cations.

• If you normally congure your EPIR2 by SMS/text mes-

sage, you should be aware that there are some user op-

tions which can be set when using the Conguration Tool

but not when using conguration by SMS. Review system

settings using the Conguration Tool and you will see a

fuller picture of settings for individual users.

If you cannot nd the answer to your problem above, please contact your local distributor.

More up to date information about your device and other ELDES products can be found at