Specifications

Electra Elite IPK II Document Revision 1
Electra Elite IPK II Programming Manual 2 - 371
Description
Use Program 41-09 : ACD Overflow Table Setting to define the ACD group to which a
call will be transferred when overflow occurs.
Conditions
If, while the call is ringing, the extension to which the call was transferred
becomes available, both the extension and the overflow ACD group will ring.
Feature Cross Reference
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-09 : ACD Overflow Table Setting
Level:
SA
Input Data
ACD Group No. 01~64
Item
No.
Priority Order
Number
Transfer ACD Group Number With Overflow Default
01 1~7 0~65
0 = No Setting
65 = In-Skin Voice Mail Integration
0