Owner's Guide

35
Solutions to Common Problems
Light Is Not On
Concern Potential Cause Common Solution
Light is not on. • Light bulb is burned out or LED light
is damaged.
• No electric current is reaching refrigerator.
• Control system has disabled lights because
one or both doors were left open too long.
• See Replacing Light Bulbs or LED lights in Care and
Cleaning section.
• See “Problem” section, “Running Your Refrigerator”.
• Close and reopen door(s) to enable lights.
Odors In Refrigerator
Concern Potential Cause Common Solution
Interior is dirty.
Odors
• Interior needs to be cleaned.
• Food with strong odors is stored
in refrigerator.
• See Care & Cleaning Tips.
• Cover food tightly. Turn on air filtration system. Air filter may
need to be changed more frequently if foods with strong
odors are routinely stored in refrigerator.
Opening/Closing Of Doors/Drawers
Concern Potential Cause Common Solution
Door(s) will
not close.
• Refrigerator is not level. It rocks on the floor
when moved slightly.
• Ensure floor is level and solid, and can adequately support
the refrigerator. Contact a carpenter to correct a sagging or
sloping floor.
Drawers are
difficult to move.
• Food is touching shelf on top of drawer.
• Drawer is overloaded
• Keep less food in drawer.
• Remove or redistribute food.
Dispenser (Ice & Water--continued)
Concern Potential Cause Common Solution
Ice dispenser is
jammed.
•Ice has melted and frozen around auger
due to infrequent use, temperature
fluctuations, and/or power outages.
•Ice cubes are frozen together.
•Ice cubes are smaller than normal.
•Remove ice bin, thaw, and empty the contents. Clean bin,
wipe dry, and replace in proper position. When new ice is
made, dispenser should operate.
• Use the dispenser often so that cubes do not freeze together.
•The ice & water filter cartridge could be clogged. Replace
the filter cartridge. Dispensing system operates best at 30-
100 psi water pressure. Well water pressures should fall
within this range.
Dispenser will
not dispense
water.
•Dispenser lock out is engaged.
•Water filter not seated properly.
•Water filter is clogged.
•Household water line valve is not open.
•Press and hold control lock for three (3) seconds.
•Remove and reinstall the water filter. Be sure to push the
filter firmly so that you hear it lock solidly into position.
• Replace filter cartridge. Be sure to remove protective caps and
push the filter firmly so that you hear it lock solidly into position.
•Open household water line valve. See Problem section, Ice
Maker Is Not Making Ice.
Water has an
odd taste
and/or odor.
•Water has not been dispensed for an
extended period of time.
•Unit not properly connected to cold
water line.
•Draw and discard 10-12 glasses of water to freshen the
supply and completely rinse out the tank.
•Connect unit to cold water line that supplies water to the
kitchen faucet.
Water pressure
is extremely low.
•Cut-off and cut-on pressures are too low
(well systems only).
•Reverse osmosis system is in
regenerative phase.
•Have someone turn up the cut-off and cut-on pressure on
the water pump system (well systems only).
•It is normal for a reverse osmosis system to be below 20 psi
during the regenerative phase.