User manual

17
What to do if …
If you are unable to remedy the problem by following the above sug-
gestions, please contact your dealer or the Customer Care Depart-
ment.
1 Warning! Repairs to the appliance are only to be carried out by qualified
service engineers. Considerable danger to the user may result from improp-
er repairs.
3 If the appliance has been wrongly operated, the visit from the customer
service technician or dealer may not take place free of charge, even during
the warranty period.
Problem Possible cause Remedy
The cooking zones will not
switch on or are not function-
ing
More than 10 seconds have
passed since the appliance
was switched on
Switch the appliance on
again.
The child safety device is
switched on
l
Deactivate the child safety
device (See the section
“Child safety device”)
Several sensor fields were
touched at the same time
Only touch one sensor field
The sensor fields are partly
covered by a damp cloth or
with liquid
Remove the cloth or the liq-
uid.
Switch the appliance on
again.
Safety cut-out has been trig-
gered
Switch the appliance on
again
The residual heat indicator is
not displaying anything
The cooking zone was only
on for a short time and is
therefore not hot
If the cooking zone is sup-
posed to be hot, call the Cus-
tomer Service Department.
The automatic warm-up
function is not switching on
The highest heat setting is
set
Ç
The highest heat setting has
the same power as the auto-
matic warm-up function
e and number are displayed Electronics fault Disconnect the appliance
from the electrical supply for
a few minutes (Take the fuse
out of the house’s wiring sys-
tem)
If after switching on again,
e
is displayed again, call the
customer service department