User Manual
Troubleshooting
electrolux refrigeration troubleshooting 13
If you think something may be wrong with your refrigerator, 
you can carry out some easy checks before calling for 
service. You may locate the problem, sparing yourself from 
inconvenience, saving time and money.
problem solution
Refrigerator is 
not operating
•Checkthatthepowercordisplugged
into the power outlet properly and that the 
outlet is switched ‘ON’.
•Tryrunninganotherappliancefromthepower 
outlet. If no power is coming from the outlet 
you may have blown a fuse or tripped a 
circuit of your household power supply.
•Tryadjustingthetemperaturecontroltoa
slightly “colder” position.
•ItisnormalforthefreezerfanNOTtooperate 
during the automatic defrost cycle, or for a 
short time after the appliance is switched on.
When there is 
refrigerator/
freezer noise
Modern refrigerators/freezers with 
increased storage capacity use high speed 
compressors. These can provide a seemingly 
high level of sound which is quite normal. 
Normal operational sounds include:
•Occasionalgurgling,similartowaterboiling.
•Airownoise(aircirculatesbecause 
of a small fan).
•Apoppingnoiseheardduringautomatic
defrost.
•Aclickingnoiseheardjustbeforethe
compressor starts (this is just the automatic 
switching action of the temperature control, 
turning the compressor on or off).
Other strange sounds may mean that you 
need to check and take action. For example, 
noises may mean that:
•Thecabinetisnotlevel.
•Theoorisunevenorweak.
•Bottlesarebadlyplacedandrattling.
•Therearevibrationsfromanobjectontop
of or behind or beside the refrigerator.
•Thebackoftherefrigeratorcabinetis
touching the wall.
Remember it is quite normal for noise to seem  
louder just after the refrigerator starts operating.
If there are 
odours inside 
the refrigerator
•Theinteriormayneedcleaning.
•Somefoodsproduceodours.
•Somecontainersandwrappingcan 
cause odours.
•Askyourselfiftheodourstartedabout 
the same time you started storing 
something unusual.
problem solution
When the 
motor seems to 
run more than 
expected
Your new refrigerator has a large fridge and 
freezer section to keep cool. So it is normal 
to frequently hear the sound of the motor. 
However, to keep operation to a minimum 
check the following:
•Aredoorskeptopentoolongortoooften?
•Arecontrolssettoocold?See‘Controlling
the temperature’ on pages 7 – 8.
•Havelargeamountsofwarmfoodjust
recentlybeenstored?Summer,festive
seasons and holidays usually mean a lot 
more work for your refrigerator.
•Ifthedayishotortheroomisverywarm,the 
refrigerator will need to run more than normal.
•Therefrigeratorwillrunmorethatnormal
just after you install it or when it has been 
turned off for a long time.
If the 
temperature in 
the refrigerator 
is too warm
•Checkthattheappliancehasenough
clearance at the sides, back and top. Refer 
to the installation instructions on page 5.
•Referto‘Controllingthetemperature’on
pages 7 – 8.
•Youmayhavekeptthedooropentoolong
or too frequently.
•Foodcontainersorpackagingmaybe
holding a door open.
If the 
temperature in 
the refrigerator 
is too cold
•Referto‘Controllingthetemperature’on
pages 7 – 8.
•Increasethetemperaturetoavoidhigh
energy consumption.
If heavy frosting 
occurs in the 
freezer
Make sure you fully close the freezer and 
fridge doors. If the doors are left open, a 
heavy frost will coat the inside of the freezer. 
If a frost develops, remove it and take care to 
properly close the doors.
If water drips 
on the floor
The defrost water tray, (located at the back 
or underneath of the cabinet) may not be 
properly positioned, or the drain tube may 
not be properly positioned to direct water into 
this tray. You may need to pull the refrigerator 
away from the wall to check the tray and tube.
Fridge does not 
exit vacation 
mode
Turn appliance off at the power point. Leave 
off for three (3) minutes for the memory to 
clear, then turn back on.
If the doors will 
not close
•Checkwhetherthetopoftherefrigeratoris
tilted back 10-15mm to allow the doors to 
self close.
•Checkwhethersomethingisholdingthe
door open.
Ifyoustillrequireservice
If you have a problem, and the problem persists after you 
have made the checks mentioned above, contact your nearest  
Electrolux approved Service Centre or the dealer you bought  
the refrigerator from. Be ready to quote the model number, 
9-digitPNCand8-digitserialnumber,whichisstatedon
the label inside the refrigerator compartment.
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