User Manual

Problem Possible cause Remedy
The sensor fields become
hot.
The cookware is too large
or you put it too near to the
controls.
Put large cookware on the
rear zones if possible.
There is no sound when
you touch the panel sensor
fields.
The sounds are deactiva‐
ted.
Activate the sounds. Refer
to "Daily use".
comes on.
Automatic Switch Off oper‐
ates.
Deactivate the hob and ac‐
tivate it again.
comes on.
Child Safety Device or
Lock operates.
Refer to "Daily use".
and a number come on.
There is an error in the
hob.
Deactivate the hob and ac‐
tivate it again after 30 sec‐
onds. If comes on
again, disconnect the hob
from the electrical supply.
After 30 seconds, connect
the hob again. If the prob‐
lem continues, speak to an
Authorised Service Centre.
You can hear a constant
beep noise.
The electrical connection is
incorrect.
Disconnect the hob from
the electrical supply. Ask a
qualified electrician to
check the installation.
comes on.
The second phase of the
power supply is missing.
Check if the hob is correct‐
ly connected to the electri‐
cal supply. Remove the
fuse, wait one minute, and
insert the fuse again.
8.2 If you cannot find a
solution...
If you cannot find a solution to the
problem yourself, contact your dealer or
an Authorised Service Centre. Give the
data from the rating plate. Give also
three digit letter code for the glass
ceramic (it is in the corner of the glass
surface) and an error message that
comes on. Make sure, you operated the
hob correctly. If not the servicing by a
service technician or dealer will not be
free of charge, also during the warranty
period. The instructions about the
Service Centre and conditions of
guarantee are in the guarantee booklet.
ENGLISH 31