User manual

7. TROUBLESHOOTING
Problem Possible cause Remedy
You cannot activate the
appliance or operate it.
The appliance is not con-
nected to an electrical
supply or it is connected
incorrectly.
Check if the appliance is
correctly connected to
the electrical supply (refer
to connection diagram).
Activate the appliance
again and set the heat
setting in less than 10
seconds.
You touched 2 or more
sensor fields at the same
time.
Touch only one sensor
field.
There is water or fat
stains on the control pan-
el.
Clean the control panel.
The appliance deacti-
vates.
You put something on the
sensor field
.
Remove the object from
the sensor field.
The residual heat indica-
tor does not comes on.
The cooking zone is not
hot because it operated
only for a short time.
If the cooking zone oper-
ated sufficiently long to
be hot, speak to the serv-
ice centre.
You cannot activate the
outer ring.
Activate the inner ring
first.
The sensor fields become
hot.
The cookware is too large
or you put it too near to
the controls.
Put large cookware on
the rear cooking zones if
necessary.
comes on.
The Automatic Switch Off
operates.
Deactivate the appliance
and activate it again.
comes on.
The Child Safety Device
function operates.
Refer to the chapter “Dai-
ly Use”.
and number comes
on.
There is an error in the
appliance.
Disconnect the appliance
from the electrical supply
for some time. Discon-
nect the fuse from the
electrical system of the
house. Connect it again.
If
comes on again,
speak to the service cen-
tre.
If you tried the above solutions and can-
not repair the problem, speak to your
dealer or the customer service. Give the
data from the rating plate, three digit letter
code for the glass ceramic (it is in the cor-
ner of the glass surface) and an error
message that comes on.
Make sure, you operated the appliance
correctly. If not the servicing by a custom-
er service technician or dealer will not be
free of charge, also during the warranty
period. The instructions about the cus-
tomer service and conditions of guarantee
are in the guarantee booklet.
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