Complete user's manual

24
TROUBLESHOOTING
Problem Possible cause Remedy
Red rings, limescale or water
rings, shiny metallic or other
discolouration, scratches/
shadows, bubbles or other
miscellaneous marks or stains on
ceramic glass cooktop surface.
Cooktop surface has not been cleaned
correctly. Cleaning/ maintenance of the
cooktop surface is not covered under
warranty. If a service call is placed to
clean the cooktop you will be charged for
the visit.
Use a ceramic glass cleaner such
as Cerapol.
Pitting of ceramic glass surface. Spillovers of liquid with high sugar
content.
These types of spills must be removed
immediately with a special scraper for the
glass. If not permanent damage to the
cooktop glass can occur which is not
covered under warranty.
You cannot activate the
appliance or operate it.
• You touched 2 or more sensor fields at
the same time.
• The keep warm function operates.
• There is water or fat stains on the
control panel.
Activate the appliance again and set the
heat setting in less than 10 seconds.
Touch only one sensor field.
Refer to the chapter “Operating
instructions”
Clean the control panel.
An acoustic signal sounds and
the appliance deactivates. An
acoustic signal sounds when
the appliance is deactivated.
You put something on one or more
sensor fields.
Remove the object from the sensor
fields.
The appliance deactivates. You put something on the sensor field. Remove the object from the sensor field.
The residual heat indicator does
not come on.
The cooking zone is not hot because it
operated only for a short time.
If the cooking zone operated sufficiently
long to be hot, speak to the service
centre.
The Automatic Heat Up function
does not operate.
The cooking zone is hot.
The highest heat setting is set.
Let the cooking zone become sufficiently
cool.
The highest heat setting has the same
power as the Automatic Heat Up function.
The heat setting changes
between two levels.
The Power management is activated. Refer to “Power management”.
Hob
2
Hood function does
not work
Object interrupting signal between hob
and the hood, or object covering the
control panel
Move items obstructing signal or covering
control panel
TROUBLESHOOTING