User manual

13
TROUBLESHOOTING
If you tried the above solutions and cannot repair the
problem, speak to your dealer or the customer service
centre. Give the data from the rating plate and an error
message that comes on.
Make sure you operated the appliance correctly. If not
the servicing by a customer service technician or dealer
will not be free of charge, also during the warranty
period. The instructions about the customer service and
conditions of guarantee are in the guarantee booklet.
The sensor fields become hot. The cookware is too large or you put it
too near to the controls.
Put large cookware on the rear
cooking zones if necessary.
There is no signal when you
touch the panel sensor fields.
The signals are deactivated. Activate the signals
(refer to “OffSound control”).
comes on
The automatic switch-off operates. Deactivate the appliance and activate
it again.
comes on
The Child Safety Device or the Lock
function operates.
Refer to the chapter “Operating
instructions”.
comes on
• No cookware on the cooking zone.
• Incorrect cookware.
• The diameter of the bottom of the
cookware is too small for the cooking
zone.
• The cookware do not cover the
cross.
Put cookware on the cooking zone.
Use the correct cookware.
Use larger diameter cookware.
Cover the cross fully.
and number comes on
There is an error in the appliance. Disconnect the appliance from the
electrical supply for some time.
Disconnect the fuse from the electrical
system of the house. Connect it again.
If comes on again, speak to the
after sales service.
comes on
There is an error in the appliance,
because either the cookware boils dry
or you’ve used incorrect cookware.
Overheating protection for cooking zone
operates. The automatic switch-off
operates.
Deactivate the appliance. Remove the
hot cookware. After approximately
30 seconds, activate the cooking
zone again. If the cookware was the
problem, the error message goes out
of the display, but the residual heat
indicator can stay. Let the cookware
become sufficiently cool and refer to
“Cookware for the induction cooking
zone” to see if your cookware is
compatible with the appliance.