All About Servicing 2012 Service Updates ™ ©2012 Electrolux Home Products Inc.
Section 1 Refrigeration Safe Servicing Practices Avoid personal injury and/or property damage by observing important Safe Servicing Practices. Following are some limited examples of safe practices: 1. DO NOT attempt a product repair if you have any doubts as to your ability to complete the repair in a safe and satisfactory manner. 2. Always Use The Correct Replacement Parts as indicated in the parts documentation. Substitutions may defeat compliance with Safety Standards Set For Home Appliances. 3.
Table of 1Contents Section Refrigeration Safe Servicing Practices................................... 1-1 Table of Contents............................................. 1-2 Section 1 - Refrigeration................................. 1-3 Side-by-Side Models......................................... 1-3 Excessively Cold Freezer Temperatures on Side-by-Side Counter Depth Models with VCC........ 1-3 Strong Odor Inside Side-by-Side Models................ 1-3 Flashing Code “4” on Side-by-Side Models.............
Section 1 Refrigeration Side-By-Side Models Excessively Cold Freezer Temperatures on Sideby-Side Counter Depth Models with VCC (RF1101) Freezers on Side-by-Side Counter-Depth refrigerators operate at excessively low temperatures even though the set point is at zero. This condition can also contribute to freezing of the drain (see RF1103) or excessively cold conditions in meat and crisper drawers (RF1004). Symptoms: Reported temperatures are as low as -14F. May also freeze items in crispers and deli pan.
Section 1 Refrigeration Flashing Code “4” on Side-by-Side Models (RF1203) French Door Models Side-by-Side refrigerators equipped with Beta Control experience damper failure demonstrated by flashing code 4 in fresh food temperature display. On models equipped with single-digit temperature display, the compressor fails to start up following flashing code 4.
Section 1 Refrigeration Frozen Freezer IM Fill Tube on French Door Non-Dispenser/Dual-Ready Models (see figure 1-5) Recommendation for Use of Stationary Door Rack on French Door Models with Bullet-Style FFIM (RF1001) (see figure 1-6) Water in the freezer ice maker tube may freeze. This may be caused or intensified by several conditions, including low fresh food temperature setting, air leak around the air duct, or geometry of the fill tube.
Section 1 Refrigeration Symptoms: No ice in FF Ice melting in the ice bin while FFIM is turned on Models Affected: All ICON, Electrolux and Frigidaire models with Bullet-Style FFIM Serial Numbers: Prior to 4A113xxxxx Solution: Use dielectric grease 5304485963 to improve electrical connections inside the FFIM. Application is recommended on EEV, TH3, TH1 and fan connectors, however it can also be used on any connector within the FFIM assembly. In general, if all diagnostics pass and the unit has 8.1/8.
Section 1 Refrigeration Key characteristics to determine FFIM type: Figure 1-9 Warm Fresh Food Condition on French Door Models (see figure 1-10) Symptoms: Fresh Food temperatures 7-10F above set point. Freezing in crisper drawers Freezing water tank Freezing FZ ice maker fill tube Models Affected: Main board replacement applicable only to Bullet-Style models - CFD26, FGHB2869, FGHB2878, FGUB2642, FPHB2899, LGHB2869, LGUB2642 Other solutions applicable to all French Door models.
Section 1 Refrigeration Serial Numbers: From Flex Tray transition (4A106 – 4A114) Solution: Use gasket kit 5303918578. It contains all gaskets in need of replacement. * Note: Gaskets need not be replaced when servicing the Flex Tray ice maker apparatus as the air handler is not disturbed in the process.
Section 1 Refrigeration Folded FFIM Fill Tube Flange on French Door Models with Flex Tray FFIM (see Figure 1-14) Ice Clumping in Ice Bin on French Door Models with Flex Tray FFIM (see figure 1-15) When FFIM fill tube flange is folded over, it blocks water from entering the ice tray and causes it to cascade over the FFIM housing and onto the shelf below. Large ice clumps with smooth bottom or section which resembles curvature of the ice bin are indicative of water entering the ice bin.
Section 1 Refrigeration FFIM Defrost Failure on French Door Dispenser Models with Flex Tray FFIM (see figure 1-16) Noisy FFIM Fan on French Door Dispenser Models with Flex Tray FFIM (RF1205) (see figure 1-17) Most commonly, due to poor electrical connection or pin back out. May also be due to shorted defrost heater or wires damaged during brazing of the FFIM evaporator. FFIM fan makes intermittent, buzzing noise. Over time, the fan may stop completely and the ice maker will stop producing ice.
Section 1 Refrigeration Figure 1-19 Improved Position of Flex Tray Ice Maker Fill Tube (see Figure 1-20) Figure 1-18 Improved Ice Dispensing with Ice Breaker Blade on French Door Units with Flex Tray FFIM (see Figure 1-19) Pyramid-shaped ice produced by the Flex Tray Ice Maker tends to clump more than Bullet-Style ice. Ice breaker blade was introduced to help break-up clumped ice prior to dispense. Fill tube position is essential to proper filling of the ice maker tray.
Section 1 Refrigeration Models Affected: FGHB2844, FGHB2846, FGHB2869, FGHB2878, FGHF2344, FGHF2346, FGHF2369,FGHF2378, FGHG2344, FGHN2844, FPHB2899, FPHF2399, FPHG2399, FPHN2899, FSGH30,CFD28, MSBG30, WSBH30 Serial Numbers: Starting with 4A125xxxxx Solution: This is not a manufacturing defect, but an intentional change. Consumers who find this objectionable may order a replacement stabilizer bar PN 241953202. * Note: This repair is not covered by warranty and is intended to be completed by the consumer.
Section 1 Refrigeration New User Interface Kits for ICON and Electrolux Side-by-Side and French Door Models (see Figure 1-24) Service User Interfaces for affected models have changed. Replacement parts must be installed in combination with a Main Board and a dispenser module harness extension. Figure 1-22 Improved Water Filters for Side-by-Side and French Door Models (see Figure 1-23) New, more robust cassette-style water filters are now in production and available for service.
Section 1 Refrigeration Top Mount Models Excessive Frost in the Freezer on Top Mount Models (RF 1202) (see Figure 1-25) Freezer compartment demonstrates excessive frost buildup. Prolonged frosting may result in warming of the fresh food compartment. The following conditions can cause or contribute to excessive frost in the freezer: • • • Excessive infiltration of warm, moist air due to poor door seal. Poor function of the defrost system.
Section 1 Refrigeration Improved Top Mount Cabinet and Gasket Design (see Figure 1-26, 1-27, 1-28, 1-29) New design improves cabinet seal and prevents excessive infiltration of moisture. Flush flange design and improved gasket construction provide tighter door seal. Wider mullion provides more sealing area under varied door loading conditions. Captured eliminator tube ensures good contact to the mullion and prevents collection of moisture.
Section 1 Refrigeration Figure 1-31 Figure 1-30 Door Seal Adjustment on Upright Freezers (see figure 1-31) Poor freezer door gasket seal may cause excessive frost build up inside the cabinet. Models Affected: FPUH1, FKCH17, FFUU17, GLFH17, LFFH17, LFFU17, LFUH17, FFH17, FFU17, FPUH19, FFFU20, FFUU21, FKFH21, GLFH21, LFFH21, LFUH21, FFU21, FFH21 Serial Numbers: All Serial Numbers starting with WB Solution: Identify and correct the root cause of poor seal as follows: 1.
Section 1 Refrigeration The steps above should identify and correct any noise issues as a result of vibration. The other source of evaporator fan noise is airflow noise. If the location of this freezer or refrigerator is such that the customer is still dissatisfied with the evaporator fan noise then consider replacing the propeller fan blade with an impeller fan blade 297259600. See Pic. 3. Fan blade must be installed along with mounting bracket 127112.
Section 2 Dishwashers DOOR GASKETS • Talc has been removed • New gasket can only be identified by the halfmoon shaped paint mark – this may not be located exactly half way on the gasket. Gasket should be aligned at the bottom edges – working from the sides – up to the middle. There should be no excess gasket - do not cut off excess, instead rework the gasket so the entire gasket fits in the track. Let the door seat the gasket.
Section 2 Dishwashers Tips on checking the detergent dispenser Long Run times on E- Star model dishwashers The best way to test the detergent dispenser on the dishwasher is twofold. By completing these two tests the detergent dispenser is completely checked for operation. All wash cycles have two programmed heat delays to insure proper water temperature in the main wash and the final rinse.
Section 2 Dishwashers Flashing Codes Codes will flash in the console telling the customer there is a problem with the dishwasher. Some codes the customer may see are listed below: PF or flashing High Temp Wash & Air Dry Lights The control has lost power and the power has been restored. HO or HD The dishwasher is in a heat delay. CL or CD Close the door to start operation. LO The rinse aid in the dispenser is low. This does not affect dishwasher operation.
Section 2 Dishwashers Detergent Usage Guide Cycle Soft Water (0-3 grains) Medium Hard Water (4-8 grains) Hard Water (9-12 grains) Very Hard Water* (over 12 grains) Power Plus or Normal Wash 2 teaspoons (each cup-1/4 full) 5 teaspoons (each cup-fill to line above “Regular”) 8 teaspoons (each cupcompletely full) Each CupCompletely Full (water softener recommended) Top Rack 2 teaspoons (Main Wash cup-1/4 full) 5 teaspoons (Main Wash cup-fill to line above “Regular”) 8 teaspoons (Main Wash cupcompl
Section 3 Cooking Push Button Microwave Door Does Not Open Easily Faint gas smell when using the “Twin Burner” simmer position See Service Flash CK1103 – Issued 11/1/11. There is an improved lever 5304485407 for smoother door operation interaction. Some complaints of faint gas odor have been reported when using the simmer position on the Twin Burner found on several range models.
Section 3 Cooking 316354300 Knob Heat Shield Installation Instructions Fig. C 1. Pull the knob in direction of arrow as shown in Fig. A to remove it from range. 2. Slide the heat shield onto the valve shaft as shown in Fig. B and Fig C. 3. Using a plastic pen or other blunt non-metallic tool, push the shield through the cut out hole until it is completely behind the panel as shown in Fig. D and Fig E. 4. Reinstall the knob onto the shaft. Repeat these steps for each of the burner knobs. Fig. A Fig.
Section 3 Cooking F68 / F69 Fault codes on Electronic Oven Controls – Electric Freestanding Ranges These fault codes may appear whenever there is a high voltage or low voltage condition present in the power supply to the range. Frequently this happens in late night or early morning hours when the power company may reduce the voltage from the generator plant or heavy use in the area may cause a drop in voltage.
Section 3 Cooking Cooktop Lockdown Conversion Instructions The cooktop lockdown brackets are attached at the same locations as the current corner gussets. (Right side bracket shown). (1) Screw connection to the body side and (1) screw connection to the manifold pipe bracket. Repeat for left side bracket. After the cooktop lockdown brackets are installed, the cooktop can be installed by sliding the cooktop “front-to-back” to engage the bracket with the underside of the cooktop. Then attach (2) screws.
Section 3 Cooking Marking & Drilling Clearance Holes in the Cooktop Some cooktops may not have the 2 clearance holes to lock it down properly. The following may aid in creating those clearance holes. Apply tape to the approximate affected areas of the cooktop flange. Set cooktop in position as shown, with cooktop setting on top of the lock down brackets. Mark the 2 hole positions using the lockdown bracket holes as a template. Remove the cooktop & place upside down to drill or punch.
Section 3 Cooking Due to this design change the original manifold panels for models that used the spring clip lockdown method will become obsolete once current stock is depleted. When that happens if a servicer orders one of the older style manifold panels the part number will be substituted with a service kit which includes the new style panel, new corner gusset brackets, screws and the instruction sheet (See handout).
Section 3 Cooking The consumer sent photo 2 and pointed with their finger the “beginning point” of the crack. This photo still did not provide enough evidence to make a determiniation because it does not show all areas of the cooktop affected by the cracks. Photo 2 Photo 3 sent by the consumer clearly shows an impact point that was the beginning of the two cracks that pass over the element in photo 1.
Section 3 Cooking Damage Due To Defect Photos 5 and 6 illustrate damage that occured to a cooktop and to the cook ware that was being used at the time of failure. The consumer reported that as soon as they began using the element there was a popping sound and some sparking seen between the tea kettle and the cooktop glass. Damage seen on the bottom of the kettle (photo 6) matches the general pattern of the damage to the glass.
Section 3 Cooking Instructions for installing resistor on glass cooktop units with serial numbers starting with 3F. The 609T013S06 resistor that is included in kit 5304461323 can be used to eliminate nuisance glowing of indicator lights that glow faintly when power to the element is off and the elements are cool. In some cases the resistor can be installed directly onto the light assembly.
