User manual

13.1 What to do if...
Problem Possible cause Remedy
You cannot activate the
appliance.
The appliance is not con‐
nected to an electrical sup‐
ply or it is connected incor‐
rectly.
Check if the appliance is
correctly connected to the
electrical supply.
You cannot activate or op‐
erate the hob.
The oven does not heat
up.
The fuse is blown. Make sure that the fuse is
the cause of the malfunc‐
tion. If the fuse is blown
again and again, contact a
qualified electrician.
The oven / hob display
shows an error code that is
not in this table.
There is an electrical fault. Deactivate the appliance
with the house fuse or the
safety switch in the fuse
box and activate it again.
If the display shows the er‐
ror code again, contact the
Customer Care Depart‐
ment.
You cannot activate or op‐
erate the hob.
The fuse is blown. Activate the hob again and
set the heat setting in less
than 10 seconds.
You cannot activate or op‐
erate the hob.
You touched 2 or more
sensor fields at the same
time.
Touch only one sensor
field.
You cannot activate or op‐
erate the hob.
There is water or fat stains
on the control panel.
Clean the control panel.
An acoustic signal sounds
and the hob deactivates.
An acoustic signal sounds
when the hob is deactiva‐
ted.
You put something on one
or more sensor fields.
Remove the object from
the sensor fields.
The hob deactivates. You put something on the
sensor field .
Remove the object from
the sensor field.
Residual heat indicator
does not come on.
The zone is not hot be‐
cause it operated only for a
short time.
If the zone operated suffi‐
ciently long to be hot,
speak to an Authorised
Service Centre.
The heat setting changes
between two levels.
Power management func‐
tion operates.
Refer to "Daily use" chap‐
ter.
The sensor fields become
hot.
The cookware is too large
or you put it too near to the
controls.
Put large cookware on the
rear zones if possible.
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