Data Sheet

6
Test 8 1. Find out if the unit was overloaded. If not, remove the belt from
the motor and spin the motor pulley. Does the motor spin free?
No, replace the motor.
Yes, go to step (2).
2. Spin the tub pulley. Does the tub spin free? No, check the tub bearings.
Yes, go to step (3)
3. Disconnect the plug from the motor and measure the resistance
of the windings (pin 1 to pin 2, pin 1 to pin 3, pin 2 to pin 3).
All readings should be between 3 and 6 Ohms.
If the readings are correct, check wiring from motor to motor control board,
If good, replace the motor control board. If the readings are incorrect, replace
the motor.
Test 9 1. Remove the belt from the motor and spin the motor pulley.
Does the motor spin free?
No, replace the motor.
Yes, go to step (2).
2. Spin the tub pulley. Does the tub spin free? No, check the tub bearings.
Yes, go to step (3).
3. Disconnect the plug from the drive motor and measure the
resistance between pins 4 & 5 in the motor.
If the meter reads other than between 105 to 130 Ohms, replace the motor. If the
reading is between 105 to 130 Ohms, go to step (4).
4. Disconnect the plug from the motor and measure the resistance
of the windings (pin 1 to pin 2, pin 1 to pin 3, pin 2 to pin 3). All
readings must be between 3 and 6 Ohms.
If the readings are correct, replace the motor control board.
If the readings are incorrect, replace the motor.
Test 10 Communication problem. Check the wiring between the main
control board and the motor control board.
If wiring is bad, correct wiring problem.
If wiring is good, replace the main control board. If the problem is not corrected,
replace the motor control board.
Test 11 Communication problem. Check the wiring between the main
control board and the user interface board.
If wiring is bad, correct wiring problem.
If wiring is good, replace the user interface board. If the problem is not corrected,
replace the main control board.
Test 12 Have the power company or professional check the frequency and
voltage of the incoming power under load.
If correct, for error code E5C, replace the motor control board.
If correct, for error codes H1/B1, H2/B2, H3/B3, HE/BE, or H5/B5 replace the
main control board
Test 13 Check the resistance of the water NTC. Is it around 4.8K ohms? No, replace the NTC sensor
Yes, check the wiring.
Test 14 1. Check the resistance of the heating element. It should be ap-
proximately 14 ohms.
If the reading is incorrect, replace the heating element.
If the reading is correct, move to the next step.
2. Check the resistance between ground and both heater termi-
nals. It should be open when the heater terminals are discon-
nected.
If the readings are incorrect, replace the heating element. If the problem is not
corrected, check the wiring, If wiring is OK, replace the main control board.
Test 15 Check wiring between the main control board and motor control
board.
If wiring is good, replace the motor control board.
Test 16 1. Are the hot and cold water hoses switched? Yes, switch the hoses to correct position
No, go to step 2
2. Is the HOT water about the same temperature as the cold? Yes, fix the HOT water in the house supply.
Test 17 1. Check wiring between main board and pump. If OK, then go to step (2).
2. Check wiring between main control and recirculation board. If OK, then go to step (3).
3. Check pump for open coil (resistance check). If OK, then replace main control.
Test 18 1. Check power in for voltage under load. Correct supply or branch circuit issues.
No problem go to step 2.
2. Check power wiring to main board. Yes, fix wiring or plug to main board.
No, go to step 3.
3. Check wiring to motor board for short to power or ground. Yes, fix problem.
No, replace the main board.
Test 19 Check wiring to main board. Unplug the unit for 1 minute and retry. If problem is not corrected replace main control.
Test 20 Unplug and re-seat connector between UI boards. If problem persists, replace UI satellite board.
Test 21 Check wiring to recirculation pump If wiring is bad, correct wiring problem.
If wiring is good, replace recirculation pump. If the problem is not corrected,
replace the main control board.
Test 22 Check wiring to concentrated wash pump If wiring is bad, correct wiring problem.
If wiring is good, replace concentrated wash pump. If the problem is not
corrected, replace the main control board.
Washer Troubleshooting Tests, continued
Troubleshooting Tests