User manual

8
8. OPERATING PROBLEMS
Many checks have been carried out during the manufacture of your washing machine. However, if you face a problem with
its operation, please read the following sections before calling the After Sales Service:
If you have an operating problem, refer to the " Operating
problems " section. If any work is necessary after you have
made all your checks, your washing machine dealer is the
first person authorized to take action. Otherwise, you can
always call Consumers Help that will inform you of the ad-
dress of an After Sales Service.
When you call the After Sales Service, mention the model
and product number of your washing machine, and its serial
number. This information is given on the inside of the filter
door and on the name plate at the back of the washing ma-
chine.
If any work is done on your washing machine, insist that your
After Sales Service uses manufacturer certified spare parts.
Symptom Cause
The washing machine will not start or will not fill:
• the washing machine is not correctly connected, the electrical
installation is not working,
• the lid of your washing machine and the drum flaps are not cor-
rectly closed,
• you did not control the program start correctly,
• there is a power failure,
• the water supply is closed off,
• the water tap is closed,
• the water inlet is blocked.
The washing machine fills up but empties again immedia-
tely:
• the drain siphon is attached too low (see installation section).
The washing machine will not spin or will not drain:
• the drain pipe is blocked or kinked,
• the drain filter is blocked,
• the «Drain» program or the «Rinse hold» option is selected,
• the height of the drain siphon is wrong.
There is water on the floor around the washing machine:
• excess detergent has made too much foam that overflowed,
• the detergent is not suitable for machine washing,
• the drain siphon is not hooked on properly,
• the drain filter was not put back into place,
• the water inlet pipe is leaking.
Washing results are not satisfactory:
• the detergent is not suitable for machine washing,
• there is too much washing in the drum,
• the washing program is not appropriate,
• there is not enough detergent.
The machine is vibrating or noisy:
• not all the packing was removed from the machine (see unpac-
king section),
• the washing machine is not leveled and properly packed,
• the washing machine is too close to the wall or furniture,
• the washing is not well distributed in the drum,
• the load is not sufficient.
The washing cycle is much too long: • the water inlet is blocked,
• there was a power supply failure or the water was cut off,
• the motor temperature safety device tripped,
• the water inlet temperature is lower than normal,
The washing machine stops during a washing cycle: • the water or electricity supply is defective,
• a rinse hold was programmed.
The cover does not open during the cycle: • the cover cannot open until 1 to 2 minutes after the
washing machine has stopped.
Softener or Javel water flows* through the overflow orifice
when filling:
• you did not put in the right amount,
• the siphons at the back of the detergent dispenser are
blocked.