User manual

Problem Possible cause Remedy
There is no signal when you
touch the panel sensor
fields.
The signals are deactivated. Activate the signals.
Refer to "Daily use" chapter.
comes on.
Automatic Switch Off oper-
ates.
Deactivate the hob and ac-
tivate it again.
comes on.
The Child Safety Device or
the Lock function operates.
Refer to "Daily use" chapter.
comes on.
There is no cookware on
the zone.
Put cookware on the zone.
The cookware is incorrect. Use the correct cookware.
Refer to “Hints and tips”
chapter.
The diameter of the bottom
of the cookware is too small
for the zone.
Use cookware with correct
dimensions.
Refer to “Technical informa-
tion” chapter.
and a number come on.
There is an error in the hob. Disconnect the hob from
the electrical supply for
some time. Disconnect the
fuse from the electrical sys-
tem of the house. Connect
it again. If comes on
again, speak to an Author-
ised Service Centre.
comes on.
There is an error in the hob
because a cookware boils
dry. Automatic Switch Off
and the overheating protec-
tion for the zones operate.
Deactivate the hob. Re-
move the hot cookware. Af-
ter approximately 30 sec-
onds, activate the zone
again. If the cookware was
the problem, the error mes-
sage goes out. Residual
heat indicator can stay on.
Let the cookware become
sufficiently cool. Check if
your cookware is compati-
ble with the hob.
Refer to “Hints and tips”
chapter.
7.2 If you cannot find a
solution...
If you cannot find a solution to the
problem yourself, contact your dealer or
an Authorised Service Centre. Give the
data from the rating plate. Give also three
digit letter code for the glass ceramic (it is
in the corner of the glass surface) and an
error message that comes on. Make sure,
you operated the hob correctly. If not the
servicing by a service technician or dealer
will not be free of charge, also during the
warranty period. The instructions about
the Service Centre and conditions of
guarantee are in the guarantee booklet.
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