User manual
Problem Possible solution
You cannot open the
appliance door.
• Make sure that a washing programme that ends with
water in tub, has been selected.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in
the drum.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appli‐
ance. Contact the Authorised Service Centre. If you
need to open the door, please read carefully «Emergen‐
cy door opening».
The appliance makes
an unusual noise and
vibrates.
• Make sure the levelling of the appliance is correct. Refer
to 'Installation instruction'.
• Make sure that the packaging and/or the transit bolts
are removed. Refer to 'Installation instruction'.
• Add more laundry in the drum. The load may be too
small.
The programme dura‐
tion increases or de‐
creases during pro‐
gramme execution.
• The ProSense function is able to adjust the programme
duration according to the type and the laundry load size.
Refer to 'The ProSense load detection' in 'Daily Use'
chapter.
The washing results are
not satisfactory.
• Increase the detergent quantity or use a different deter‐
gent.
• Use special products to remove the stubborn stains be‐
fore you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
• Make sure that no other type of detergent has been
poured the compartment
Salt
. In this case, refer to 'Elimi‐
nating detergent or other additives from salt compart‐
ment'.
• Make sure that no salt has been poured in the compart‐
ment . If it happens, run a rinse cycle or run the
washing cycle again.
Too much foam in the
drum during the wash‐
ing cycle.
• Reduce the quantity of detergent.
Excessive liquid leak‐
age form the detergent
dispenser.
• Make sure that the rubber brushes under the detergent
compartment are intact.
Excessive consumption
of salt.
• Check if the water softener has been set to act also dur‐
ing rinse phase. Refer to 'How to set the water hardness
level' in 'The Water Softener technology (Soft Water)'
chapter.
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