Specifications

Welcome to the Espresso 4 Home, LLC Wholesale Program!
Terms and Condions of Sale
(this policy is eecve June 18, 2011)
***OVERVIEW***
The use of our wholesale program and wholesale pricing conrms your binding agreement to our policies, terms, and condions
listed below and expires at 2 years aer your last wholesale purchase from Espresso 4 Home.
***ACCOUNT SETUP***
Aer approval of your submied informaon, you will be provided with a login/registraon address.
Please register on hp://www.espresso4home.com and save your username and password in a safe place. We maintain stock sta-
tus on www.espresso4home.com only. Our system allows you to add dierent shipping addresses for your customers and keep
them for shipping future orders.
***ORDERING PROCESSES***
We require all retailers to ulize our online ordering system at www.espresso4home.com to place orders. This not only allows fast-
er processing and turnaround, but it also provides you with a tracking number and inventory informaon. Orders online by 2:00pm
EST for in-stock items are usually shipped same business day. Sorry, we do not take orders for out of stock items. We will alert you
via email when an item is back in stock.
Other methods of ordering (IE fax, email, checking retailer system) will incur addional charges to the order. Minimum charge is
10% for other order processing methods and is used to cover addional expenses for the services requested.
***CANCELLATION POLICY***
For cancellaons, the retailer should email us as well as phone us as quickly as possible unl someone is reached.
For orders that have a tracking number produced and/or shipped, an order can not be canceled. Refunds, less shipping costs and
restocking fee, will only be provided if the customer refuses delivery and the item is returned in brand new condion in an uno-
pened box. Espresso 4 Home, LLC reserves the right to determine the outcome of a refund, and shipping costs (both ways) will be
deducted from any credit.
For orders that have NOT shipped, a 3% cancellaon fee for PrePay credit card customers is deducted from the credit. For Net 30
customers, there is no cancellaon fee if processed before a tracking number is produced.
***COMMUNICATION POLICY***
Espresso 4 Home, LLC has an online help desk mechanism for resellers in the online account. Espresso 4 Home prefers all communi-
caons for cancellaons, damages, defects, and missing items/components be made through our secure help desk system. For