Specifications

***SHIPPING PROCESSES***
Shipping days do not include Saturday, Sunday, or holidays. We also do not ship on days UPS and/or FedEx is closed. All orders
must be placed by 1pm EST to be processed on the same business day. However, if you are a prepay account with credit card
customer, you authorize us to charge your credit card immediately to reserve a unit for shipping on the next available business
day.
If you are a new account without prepay terms, please use your actual credit card number in our online system. Use of your cus-
tomer's credit card will automacally terminate your account with us. For established accounts on payment terms, your online
account will be noted as such, and payments are to be made within 30 days of invoice date. Any account past due 60 days or
more will have their account suspended. Any account past due 90 days or more will be suspended and subject to a 3rd party col-
lecons agency.
In Stock Items General Delivery Time: Up to 10 days.
Out of Stock Items: Up to 60 days.
***AGREEMENT TO ACQUIRE RE-SELLER'S AGREEMENT FROM END USERS***
It is the re-seller's responsibility to acquire your customer’s agreement on the online order or signature when ordered by phone:
a) Lack of water in the internal boiler, not just the water reservoir, can damage the heang element – these cases are not han-
dled under warranty as this is not a defect of the machine. Customer should watch the water intake hose (where applicable)
when starng for the rst me to insure water is being drawn in. If not, they should stop machine immediately and call you to
email us.
b) All water should be drained from internal boiler before shipping machines in freezing weather.
c) All DAMAGE claims must be reported within ve (5) days of receipt/delivery and the equipment must NOT be used. Customers
should not use the equipment and must keep all original packaging. Replacements for damages are charged to your account, and
credit is issued upon sasfactory return of damaged shipment. Sasfactory returns must include the original accessories, original
packaging, and proper packing of loose arcles to avoid damage. Failure to comply will result in denial of credit to your account
due to denial of payment of claim from the common carrier.
d) All Defects On Arrival (DOA) must be reported within ve (5) days of receipt/delivery. Replacements for DOAs are charged to
your account, and credit is issued upon sasfactory return of defecve shipment. Sasfactory returns must include the original
accessories, original packaging, and proper packing of loose arcles to avoid damage. Failure to comply will result in denial of
credit to your account.
e) All claims for missing item(s) and/or component(s) must be reported within ve (5) days of receipt/delivery. Espresso 4 Home,
LLC's only responsibility will be to ship the missing item or component. Missing item(s) or component(s) external to the machine
are not considered a defect.