User Guide

Warranty Policy - Manual, Tripod, Pull-up Floor, and Fixed Frame Screens
*Warranty policy applies to claims made in the United States of America. Warranty issues outside
of the US must go through their international distributor.
• Two (2) year warranty parts and labor from purchase date as follows (except for
refurbished units as specified below):
•
Refurbished units carry a 90-day parts and labor warranty.
•
Demo units or open box items are AS IS items and do not carry a warranty.
•
Elite Screens will cover ground shipping charges on warranty claims made within 7 days of
receiving per our DOA (Defective On Arrival) policy
• Each party will be responsible for one way shipping during the regular warranty period if
the claim is made after the 7 day DOA period.
• An RMA (Return Merchandise Authorization) number must be issued in order to process a
replacement. Elite Screens will either replace or repair the defective unit with a brand new
replacement *(see exceptions below) after the defective unit is received and/or confirmed
defective. Once the product is received, Elite Screens will send out a new *unit to the
customer by ground service (subject to inventory availability).
•
Missing Parts must be reported within the 7-days of receipt. If reported after 7 days,
customer will only be responsible for shipping and handling fees. If reported after 30 days of
receipt, the customer is responsible for cost of the parts and shipping & handling fees
.
Please visit the link below for full warranty information
http://www.elitescreens.com/services.html
or call us at 877-511-1211
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new
or refurbished) and is based on stock availability.
Rev 1.1