Warranty

12282 Knott St., Garden Grove, CA 92841 |877-511-1211
www.elitescreens.com |[e-mail]
Copyright 2014 © Elite Screens, Inc.
Limited Warranty Policy
What is Covered:Elite Screens, Inc. (“Elite Screens”) warrants its
products to the first retail purchaser, if purchased new and operated
in the United States or Canada, to be free from defects in
workmanship and materials (except as provided below) for a period of
(2) years from the date of original purchase, and (3) years for products
purchased directly by educational, non-profit, religious or government
organizations.
Refurbished products purchased directly from Elite Screens are
warranted for a period of (90) days from the date of original purchase.
For warranty service, you must provide proof of purchase and the
serial number of your product.
How to Get Service:Should this product prove defective during
the warranty period, please visit www.elitescreens.com/rmaform and
submit a warranty claim form. You must provide your proof of
purchase, the serial number of your product, and describe the
problem you are experiencing with your screen. An Elite Screens
representative will determine whether the product requires service,
and provide you with further instructions on how to proceed with your
warranty claim.
Missing Parts: If your product is missing parts, Elite Screens will, at
its option, replace the part without any charge, including shipping and
handling, provided that that you report your claim within (7) days of
receipt. If you report your claim after (7) days of receipt, but within
(30) days of receipt, Elite Screens will, at its option, replace the part
without charge, but you will bear the cost of shipping and handling. If
you report your claim after (30) days of receipt, you will bear all costs
to replace the part.
Returns and Exchanges:If a return is needed, Elite Screens will issue
you a Return Merchandise Authorization (“RMA”) Number. This
number is valid for (45) days from the date of issue, and is required to
process any returns. A returned item sent to Elite Screens without a
visible or valid RMA Number is subject to refusal by Elite Screens. You
are responsible for the cost of returning the item and ensuring the
product is properly packaged to prevent damage in transit. Please be
aware that there is a 15% restocking fee for all returns and the
shipping must be prepaid by the customer.
Once a returned product is received, Elite Screens will, at its option,
replace the product or part without charge, including ground service
freight. The replacement product or part may be new or refurbished
to the Elite Screens standard of quality, and is subject to stock
availability. Elite Screens’ liability for replacement of the covered
product will not exceed the original retail selling price of the covered
product. Exchange products and parts assume the remaining warranty
period of the original product covered by this limited warranty.
What is Not Covered: This warranty is not transferable and does
not cover product purchased by another end user. This warranty does
not cover incidental damages, such as loss of time, loss of use, or
installation costs of defective, repaired or replaced product. This
warranty does not cover product that has been damaged or rendered
defective as a result of (a) neglect, abuse or misuse; (b) modification of
the original product; (c) improper use or installation of products not
manufactured by Elite Screens; (d) service provided by anybody other
than Elite Screens; (e) abnormal mechanical or environmental
conditions; (f) unusual physical or electrical stress -including failure or
fluctuation of electrical power, lighting, static electricity, fire,
tornadoes, or natural disasters.
Elite Screens does not warrant against freight damage, concealed or
otherwise, unless product is shipped directly from an Elite Screens
facility. You must contact the vendor and the delivering carrier to
report freight damage within (7) days of receipt. Failure to report
freight damages within the carrier’s guidelines may result in you
bearing all costs.
THIS LIMITED WARRANTY AND REMEDY PROVIDED ABOVE ARE
EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES. ELITE SCREENS,
INC. DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS,
IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF
MERCHANTABILITY, ANY WARRANTY OF FITNESS FOR A PARTICULAR
PURPOSE AND ANY IMPLIED WARRANTIES ARISING FROM A COURSE
OF DEALING OR USAGE OF TRADE. THIS LIMITED WARRANTY GIVES
THE END USER SPECIFIC LEGAL RIGHTS, AND THE END USER MAY HAVE
OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY, ELITE SCREENS,
INC. SHALL NOT BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR
DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY
TO USE THE ELITE SCREENS PRODUCT, OR FOR LOST DATA OR LOST
SOFTWARE WHETHER RESULTING FROM BREACH OF WARRANTY OR
ANY OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL AND CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY.
In Canada, warranties include both warranties and conditions. Some
jurisdictions do not allow limitations on how long an implied warranty
lasts and some jurisdictions do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitations and
exclusions may not apply to you. This warranty gives you specific legal
rights, and you may also have other rights which vary from jurisdiction
to jurisdiction.
International Warranty:Elite Screens, Inc. does not provide
warranty coverage outside of the United States or Canada. For more
information on the warranty coverage, terms and conditions in your
region, contact your Elite Screens International Distributor directly.