User Manual

■ chapter 5 trouble shooting
5-12
Modem Problems
The built-in modem does not respond -
 Make sure the modem driver is loaded properly.
 Go to [Start > Settings > Control Panel > Phone and
Modem Options] and go to Modem s tab. Make sure SmartLink
56K Voice Modem or Uniwill V.92 Modem is listed. Otherwise,
click the Add button to add the modem d rive, which is located in
the factory CD-ROM (or floppy diskette).
 Go to [Start > Settings > Control Panel > System] and
click Device Manager button in the Hardware page to check for
possible resource or d river conflict. See Windows on-line help
or manual for how to handle such proble m s.
 Make sure the phone line, which the computer is
connected to, is working.
Connection difficulties -
 Be sure to disable Call Waiting on the phone line.
 Be sure to have the correct country setting where your
computer is used. [Start > Settings > Control Panel > Modem
Settings > Configuration] In the Country/A rea pull-down menu,
select the appropriate cou ntry setting.
 Excessive line noise might cause the conne ction to be
dropped. To check this, put the regular phone handset on the
line and placing a phone call. If you do hear abnorm al noise, try
to make the modem connection with a different line or contact
your local telephony company for service.
 Make sure the cabl e connection is firm.
 Try a different receiver num ber and see if the problem
persists.