Use and Care Manual

Care & Maintenance
While Highwood products are designed to provide years
of trouble-free, ultra low-maintenance service, the tips
below will help you keep them looking like new.
Because our products are made with a unique, non-porous all-weather material and
assembled with stainless hardware, you can feel confident leaving them outside year after
year. All outdoor products are however, exposed to airborne contaminants that build up
leaving a layer of dirt and grime.
CLEANING
Using hot soapy water and a stiff bristle brush will remove surface dirt and grime. Stubborn
stains can be removed with a water-based cleaner (E.g. Windex, 409, Pledge, Murphy’s Oil
Soap, Simple Green, etc.). You can also use a power washer with a medium/wide nozzle
setting to clean the surface of the product. Never use cleaners containing aromatic solvents
on Highwood material.
If your product is white and you see that dirt and surface contaminants are causing a dirty/
brownish tint, an extra step can be taken. Use a 75% bleach and 25% water mixture and
wipe the surfaces down. Allow the mixture to remain on the product for an hour, then rinse
thoroughly. (Be sure to do this in a safe location and protect your eyes, skin, and wear old
clothes).
MAINTENANCE
Your Highwood product is made from a next-generation outdoor material. If the material is
damaged during use (scratched or chipped), it can often be repaired.
Scratches — Take a very fine grade of steel wool (0000 grade) and “sand” the scratched area
in the same direction that the embossing pattern runs. Apply enough pressure to gradually
minimize the scratched area. Once the scratches are reduced, the surface area may appear
dull and possibly even lighter in color; however, this will be less noticeable over time and
with outdoor exposure. To finish the repair, apply furniture polish or carnauba wax and buff
to a finish.