User Manual

ELKA SUSPENSION INC. Phone: [phone] or 1 800 557-0552 www.elkasuspension.com 19
MAINTENANCE
RETURN PROCEDURES FOR SERVICE WORK OR WARRANTY
HOW TO PROCEED
To ship your shock absorbers to our Factory Service Department for servicing or warranty issues,
simply follow these easy steps:
1. Call our Customer Service Department to get a Return Goods Authorization Number (RGA Number)
at 1-800-557-0552 or 450-655-4855. This RGA number is mandatory for all incoming packages.
Without this return number, the service can be delayed.
2. Print and fill out completely the SERVICE WORK ORDER form from our web site at
www.elkasuspension.com (servicing section, PDF file format) or use the one provided on page 20.
3. Download, print and fill a COMMERCIAL INVOICE FORM from our web site at
www.elkasuspension.com (servicing section, PDF file format) or use the one provided on page 21.
This form is mandatory for customs purposes. Include the form along your shipment's paperwork.
Our representatives can assist you to fill out the commercial invoice.
4. Clean your shocks thoroughly using gentle detergent. Wrap your shocks individually before placing
them in a box to avoid damage during shipping. Any damage occuring during shipping is your
responsability. Full shipping insurance is recommended. Place your completed form on top inside
your package.
5. Include a copy of your original invoice on top inside your package.
6. Ship your package at the address below:
ELKA SUSPENSION INC. - Factory Service Department
1585-M De Coulomb, Boucherville, Quebec, Canada J4B 8J7
7. Wait for a call from our technicians to confirm reception. Turn-around time is usually
between 7 to 10 days from the moment we receive your package.
ELKA AUTHORIZED SERVICE CENTERS IN THE UNITED STATES
ELKA SERVICE CENTER - WEST COAST
1191 Mission Blvd, Fallbrook, CA 92028
Phone: [phone]
www.elkaservicecenter.com
ELKA SERVICE CENTER - EAST COAST
985 Harris Hwy, Parkersburg, WV 26101
Phone: [phone]
www.ImpactSolutionsATV.com
CATALYST REACTION - MOTO SPECIALIST
15401 Redhill Ave., Suite F
Phone: [phone]
www.catalystsuspension.com