Warranty Guide

PRICE & PROJECT QUOTATIONS SHORTAGES
Prices shown in all of our Price Guides are subject to change without notice. No claim for shortages will be honored unless Elmdor is notified within
Project Quotations: These are for acceptance within a maximum of 90 days
5 working days after receipt of shipment.
from date of quotation and prices are guaranteed only for materials which can
RETURNED GOODS
be scheduled and shipped within one year from date of quotation, except
No material shall be returned without written permission. Permission is
where this period has been extended in writing by Elmdor Manufacturing
obtained when Elmdor issues material return requisition (MRR) which will only
Company. All shipments are subject to invoicing at price in effect at time of
be issued after purchaser supplies the correct invoice number and date, or
shipment. Customer purchase order is requested to be received by factory
sales order number or customer purchase order number covering original
on all orders. All orders are subject to credit approval prior to shipment.
shipment of material. All material must be returned freight prepaid. MRR
Orders with indefinite shipping date; i.e. hold for approval, will advise, etc.,
credits less than $50.00 will not be issued unless proven defective. All credit,
have no status. All orders are subject to acceptance by Elmdor factory at City
when issued, will apply only against future purchases and are subject to the
of Industry, California. No agent or representative of the company is
following: 35% handling charge; any charges necessary to put the material
authorized to make any exceptions.
back in saleable condition; any outgoing freight charges paid by Elmdor. The
TERMS, TAXES & MINIMUM INVOICE
foregoing applies only to items regularly stocked by the factory. Value of
Terms: Net 30 days. Discounts are not allowed on freight charges. Invoice is
custom fabrication and non-stock items will be as determined by the factory.
assumed to have been received by customer if factory is not notified of non
Custom orders are not subject to return.
receipt within 10 days after receipt of goods. An unpaid invoice is considered
PRODUCT APPROVALS, FIELD MEASUREMENTS,
late if not received within 30 days from shipment and becomes subject to a
CHANGE IN SPECIFICATIONS AND CANCELLATIONS
service charge of 2% per month starting with the due date. If legal action is
necessary to enforce payment, purchaser will pay any court costs and
Product Approvals: When quoting equivalent materials, every effort is made
reasonable attorney fees.
to quote on materials which are equal or superior to those specified. Elmdor
will provide, at no cost, certified data sheets for submission to architect/
Taxes: Any sales or manufacturer’s tax imposed under the existing or future
engineer/owner for approval. Elmdor cannot guarantee this approval. The limit
statutes may be added to the price herewith and shall be paid by the buyer.
of our responsibility is to provide the material exactly as quoted. When
Should any buyer claim exemption from sales taxation, a Resale Certificate
materials are approved as submitted, the limit of Elmdor’s responsibility is to
must be received by factory prior to invoicing.
furnish material as approved. Product modifications or alternate products will
Minimum Invoice: This is $100.00 net.
only be furnished at their current selling prices. Field Measurements: When
FREIGHT & WEIGHTS & SPECIAL DELIVERY
required, they are the responsibility of the purchaser and must and must be
transmitted to Elmdor in writing. Measurements made by Elmdor employees
Freight: Shipments are F.O.B. Factory, City of Industry, California, except
or representatives are acceptable only when verified and approved in writing
where specifically stated otherwise. Shipments are normally sent prepay or
by the purchaser/contractor. Change in Specifications or Cancellations:
charge. A $6.00 surcharge, per package, is added to small parcel shipments.
These can only be honored by written notice with the understanding that any
F.F.A. (full freight allowed) may be earned on single shipment orders within the
incurred costs will be chargeable to the purchaser. Custom ordered material is
continental U.S.A. which meet one of the following criteria: 100 doors or
not returnable and cannot be canceled after production has begun.
$5,000.00 net billing. All products may be combined to secure the freight
allowance. Freight allowance applies only to a single shipment made to a
LIMITED WARRANTY
single location. Requests for a partial shipment or multiple shipping points do
not qualify for freight allowance and are strictly F.O.B. factory. Weights: All
Elmdor warrants that all of its products are guaranteed against defective
weights shown in Elmdor literature or quotations are estimates and are not
material or faulty workmanship for a period of one year from date of
guaranteed. Carrier: Elmdor reserves the right to select the carrier on all
shipment. Elmdor’s liability under this warranty shall be discharged by
shipments. Special Delivery Charge: A minimum $25.00 charge is made for
furnishing without charge F.O.B. City of Industry, California, any goods, or part
special delivery to airline or bus terminals.
thereof, which appear to the company upon inspection to be of defective
material or not of first class workmanship, provided that claim is made in
SHIPPING DATE
writing to the company within reasonable period after receipt of the product.
Every effort is made to comply with scheduled shipping dates; however,
Where claims for defects are made, the defective part or parts shall be
Elmdor is not liable for any loss or damage arising out of delay in delivery of
delivered to the company, prepaid, at City of Industry, California for inspection.
any of its products due to causes beyond the control of the company. When
Elmdor will not be liable for the cost of repairs, alterations or replacements, or
customer order is scheduled and in production, changes in shipping date can
for any expense connected therewith made by the owner or his agents, except
only be honored by written notice, with the understanding that any changes
upon written authority from the Elmdor City of Industry office. Elmdor will not
incurred will be charged to the purchaser and rescheduling can only be made
be liable for any damages caused by defective materials or poor
on the basis of factory convenience.
workmanship, except for replacements, as above provided. Buyer agrees that
TRANSPORTATION CLAIMS
Elmdor has made no other warranties either expressed or implied in addition
to those above stated, except that of title with respect to any of the products
For F.O.B. factory orders the responsibility of Elmdor ceases upon delivery of
or equipment sold hereunder and that Elmdor shall not be liable for general,
goods in good order to Transportation Company, and all goods are shipped at
special or consequential damages claimed to arise under the contract or sale.
consignee’s risk and consignee must file freight claims for losses or
damage in shipment. Elmdor will file freight claims on F.F.A. orders if
ILLUSTRATIONS & DESCRIPTIONS
consignee has compiled with the following action within five (5) working days
Illustrations, detail drawings and accompanying descriptions describing
after receipt of shipment: 1) Inspect shipment immediately upon receipt. 2)
standard features, and sometimes optional variations of each product, do no
Have shipment inspected by delivering carrier for losses or damages
necessarily show or describe all the variations available. All designs are
(regardless of consignee’s opinion as to whether it is damaged or defective).
subject to change without notice and unless stated in the order, material will
3) File inspection report with carrier and send copy to factory. 4) No claim for
be furnished of the design in effect at the time the order is filled.
failure to receive shipment will be honored unless Elmdor is notified within a
— July 2008
reasonable time after receipt of invoice.
TERMS, CONDITIONS
OF SALES, & WARRANTY
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