User manual
UserManual:1528L
SW200095RevA,Page23of39
Chapter 4: Troubleshooting
If you are experiencing trouble with your touchmonitor, refer to the following table. If the
problem persists, please contact your local dealer or our service center. Elo Technical
Support numbers are listed on page 28.
Solutions to Common Problems
Problem Suggestion(s)
The monitor does not respond
• Check that the monitor’s Power Switch is on.
• Turn off the power and check the monitor’s
power cord and signal cable for proper
connection.
Characters on the screen are dim
• Refer to the Controls and Adjustments
section to adjust the brightness.
The screen is blank
• During operation, the monitor screen may
automatically turn off as a result of the Power
Saving feature. Press any key to see if the
screen reappears.
• Refer to the Controls and Adjustments
section to adjust the brightness.
OSD or power buttons don’t work
• Check to see that they are not locked out.
See page 13.
“Out of Range” monitor
• Check to see of the resolution or vertical
frequency of your computer is higher than
that of the LCD monitor.
• Reconfigure the resolution of your computer
to make it less than or equal to 1024x768.
1024x768 is optimal. See Appendix A for
more information on resolution.
Touch doesn’t work
• Make sure cable is securely attached at both
ends.