User manual

© 2014 Elo Touch Solutions, Inc. All rights reserved.
User Manual – 1929LM
SW200158 Rev A - Page 23 of 31
Chapter 5: Technical Support
If you are experiencing trouble with your Touchmonitor, refer to the following suggestions. If the
problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service.
Solutions to Common Problems
Problem
Suggested Troubleshooting
The Touchmonitor does not respond when
turning on the system.
Check that the AC power cable is properly
connected.
Verify the AC power source is functioning.
Monitor display is dim
Use the OSD to increase the brightness.
Use the OSD to increase the contrast.
Monitor display is blank.
If the Power Status LED is blinking, the monitor or
Computer Module may be in SLEEP mode. Press
any key / move the mouse / touch the Touchscreen
to see if the image reappears.
Monitor displays an “Out Of Range”
message
Adjust your computer’s resolution/timing mode to be
within the allowable timing ranges specified for your
Touchmonitor (see website for specifications)
Touch functionality doesn’t work
Verify your PC has the latest Elo drivers installed.
Perform the calibration routine provided with the
latest Elo drivers.
Technical Assistance
Visit www.elotouch.com/products for technical specifications for this device
Visit www.elotouch.com/go/websupport for online self-help.
Visit www.elotouch.com/go/contactsupport for technical support.
See this user manual’s last page for worldwide technical support phone numbers.