User's Manual

User Manual – 2D Barcode
Scanner
UM600149 Rev. A, page 12 of 26
Receipt printer does not print text on
the receipt paper
Ensure that the thermal receipt paper is installed in the
printer in the proper orientation.
Note: Only one side of the thermal paper is coated with
the dye that changes color when heated. This is the side
that will need to contact the printer thermal head.
Refer to Chapter 8 for more information on how to
properly install the thermal receipt paper in the receipt
printer.
OR
Try and restart the register.
Poor receipt printing quality
Poor receipt printing quality may be due to the use of poor
quality thermal paper. Refer to Chapter 8 for more
information on recommended thermal paper for the Elo
PayPoint Register receipt printer.
Receipt printer does not run when it’s
supposed to
Push the receipt head release button, lift receipt printer
head cover, and check that there is no paper jam. Clear
any paper jam.
MSR does not read card properly
The MSR may not function properly when dirty. Use MSR
cleaning cards (purchasable in some office supply stores).
Cash drawer doesn’t open
Check to ensure that cash drawer lock is not in lock
position.
OR
Use the cash drawer manual release latch to open
drawer.