Touchmonitor User Guide 1938L 19” LCD Open-Frame Touchmonitor
User Guide 19" LCD OPEN-FRAME TOUCHMONITOR 1938L Family 3000 Series Revision B P/N E481511
Copyright © 2008 Tyco Electronics. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo TouchSystems. Disclaimer The information in this document is subject to change without notice.
Table of Contents Chapter 1 Introduction 7 Appendix B Product Description 7 Touchmonitor Safety ................................................. 30 Care and Handling of Your Touchmonitor ................. 31 Precautions ................................................................ 7 About the Product ...................................................... 8 Chapter 2 Installation and Setup Appendix C Touchmonitor Specifications ....................................
C HAPTE R 1 INTRODUCTION Product Description Your new touchmonitor combines the reliable performance of touch technology with the latest advances in (LCD) display design. This combination of features creates a natural flow of information between a user and your touchmonitor. This LCD monitor incorporates a 19” color active matrix thin-film-transistor (TFT) to provide superior display performance. A maximum resolution of WXGA 1440 x 900 is ideal for displaying graphics and images.
About the Product Your LCD open-frame touchmonitor is a 19” WXGA TFT color display with the following features: • The internal microprocessor digitally controls auto-scanning for horizontal scan frequencies between 31.5 KHz and 80 KHz, and vertical scan frequencies between 56.3 Hz and 75.0 Hz. In each frequency mode, the microprocessor-based circuitry allows the monitor to function at the precision of a fixed frequency. • High contrast color TFT LCD display supports resolutions up to WXGA 1440 x 900.
C HAPTE R 2 INSTALLATION AND SETUP This chapter discusses how to install your LCD touchmonitor and the driver software. Unpacking Your Touchmonitor Check that the following 9 items are present and in good condition: LCD touchmonitor Video cable USB cable Elo Quick Start Guide CD Software Serial cable Strain Relief kit DVI-D Cable Touch Tools CD + Quick Install Guide Mounting Brackets Note: 1. DVI cable is only included on DVI models 2. Please visit the 1938L product page located at www.elotouch.
Touch Interface Connection Note: Before connecting the cables to your touchmonitor and PC, be sure that the computer and touchmonitor are turned off. 1 3 Adapter DVI Cable 3 Video Cable 2 2 Serial Cable USB Cable 5 OSD Remote Control Key (option) 1. Connect one end of the power adapter to the monitor and the other end to the connector of the power cord. 2.
Product Overview Front View Rear View 2-11
Monitor Mounting VESA Mounting Your touchscreen display conforms to the VESA Flat Panel Monitor Physical Mounting Interface (FPMPMI) standard. The FPMPMI standard defines a physical mounting interface for flat panel displays. Your display conforms to the corresponding standards for flat panel display mounting devices, such as for table arms. The VESA mounting interface is located on the back of your touch screen display.
The mount allows the monitor to be tilted downwards up to a 90¢X for an improved viewing angle from vertical, as shown in the illustrations below.
Attaching the L-Brackets Depending on your mounting scheme, alternately, you may use two L-brackets to mount your displays onto your device. Find a suitable location for attaching L-brackets. A. The left and right sides or B.
Customer panel material: 1. Wood: ?4.5mm holes thru for M4 screws w/nuts, or no thru holes, screws for wood 4mm. 2. Sheet metal: concealed head threaded studs M4 w/nuts. IMPORTANT! The wall mounting instructions are for us by the qualified wall mounting person only! Note You will need a screwdriver to attach the L-brackets. Your kiosk touchmonitor included two L-brackets (and four screws, M4x6).
Installing the Driver Software Elo TouchSystems provides driver software that allows your touchmonitor to work with your computer. Drivers are located on the enclosed CD-ROM for the following operating systems: • Windows XP • Windows 2000 • Windows Me • Windows 98 • Windows 95 • Windows NT 4.0 The latest versions of drivers and driver information for other operating systems are available on the Elo TouchSystems web site at http://elotouch.com/Support/Downloads/dnld.
Installing the Serial Touch Driver Installing the Serial Touch Driver for Windows XP, Windows 2000, Me, 95/98 and NT 4.0 NOTE: For Windows 2000 and NT 4.0 you must have administrator access rights to install the driver. To install Windows 2000 and Windows XP, you must use the "update driver" method; you will not find a setup.exe file within the download. 1. Insert the Elo CD-ROM in your computer's CD-ROM drive. 2.
Installing the Serial Touch Driver for MS-DOS and Windows 3.1 You must have a DOS mouse driver (MOUSE.COM) installed for your mouse if you wish to continue using your mouse along with your touchmonitor in DOS. To install Windows 3.x and MS-DOS from Windows 95/98, follow the directions below: 1. Insert the CD-ROM in your computer’s CD-ROM drive. 2. From DOS, type d:\EloDos_W31 to change to the correct directory on the CD-ROM (your CD-ROM drive may be mapped to a different drive letter). 3.
Installing the USB Touch Driver Installing the USB Touch Driver for Windows XP, Windows 2000, Me, 95/98 and NT 4.0 To install Windows 2000 and Windows XP, you must use the "update driver" method; you will not find a setup.exe file within the download. NOTE: For Windows 2000 you must have administrator access rights to install the driver. 1. Insert the Elo CD-ROM in your computer’s CD-ROM drive. If running Windows 98, Windows ME or Windows 2000, the Add New Hardware Wizard starts. 2. Choose Next.
Installing APR USB Touch Driver for Windows XP Insert the Elo APR CD-ROM in your computer’s CD-ROM driver. Follow the directions on the screen to complete the APR 2.0 driver setup for your version of Windows. 1.Click Start > Run. 2.Click the Browse button to locate the SW600117.exe program on the CD-ROM. 3.Click Open, then OK to run SW600117.exe. 4.Follow the directions on the screen to complete the driver setup for your version of Windows.
C HAPTE R 3 OPERATION About Touchmonitor Adjustments Your touchmonitor will not likely require adjustment. However, variations in video output and application may require adjustments to your touchmonitor to optimize the quality of the display. For best performance, your touchmonitor should be operating in native resolution, 1440 x 900 at 60 Hz. Use the Display control panel in Windows to choose 1440 x 900 resolution. Operating in other resolutions will degrade video performance.
Rear Panel Controls SEL MENU 1 2 Control 1. Menu/Exit 2. 3 4 5 Function Display/exits the On Screen Display (OSD) menus. 1. Enter contrast of the OSD. 2. Increase value of the adjustment item. 3. Select item counter-clockwise. 1. Enter brightness adjustment. 2. Decrease value of the adjustment item. 3. Select item clockwise. Selects the adjustment items from the OSD menus. Switches the power of the monitor. 3. 4. Select 5. Power Switch Remote OSD Buttons (option) 1 Control 1. Menu/Exit 2. 3.
Controls and Adjustment On Screen Display (OSD) Menu Functions To Display and Select the OSD Functions: 1. Press the Menu key to activate the OSD menu. 2. Use or to move through the menu. Press the Select key, the parameter will be highlighted when selected. 3. To quit the OSD screen at any time during the operation, press the Menu key. If no keys are pressed for a short time period, the OSD automatically disappears. NOTE: The OSD screen will disappear if no input activities are detected for 45 seconds.
On Screen Display (OSD) Control Options Control Contrast Brightness V-Position H-Position Recall Defaults RGB Description Increases or decreases contrast. Increases or decreases brightness. Moves the screen up or down. Moves the screen left or right. Returns the monitor to its default settings. Press or to select 9300, 6500, 5500, 7500 and USER. Only when selecting USER can you make adjustments to the R/G/B content. Press Enter to restore to factory default setting. Resolution Choose from preset options.
Preset Modes To reduce the need for adjustment for different modes, the monitor has default setting modes that are most commonly used as given in the table below. If any of these display modes are detected, the monitor automatically adjusts the picture size and centering. When no mode is matched, the user can store their preferred modes in the user modes. The monitor is capable of storing up to 7 user modes.
Power Management System The monitor is equipped with the power management function which automatically reduces the power consumption when not in use. Mode On Sleep Off Power Consumption <45W <4W <2W We recommend utilizing a screensaver when the touchmonitor is not in use. NOTE: 3-26 User Guide The monitor automatically goes through the Power Management System (PMS) steps when it is idle. To activate the monitor, press any key on the keyboard or move the mouse.
CHAPTER 4 TROUBLESHOOTING If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your local dealer or our service center. Solutions to Common Problems Problem Suggestion(s) The monitor does not respond after you turn on the system • • Characters on the screen are dim • The screen is blank • • Screen flashes when initialized “Out of Range” display • • • Touch doesn’t work • Check that the monitor’s Power Switch is on.
APPENDIX A NATIVE RESOLUTION The native resolution of a monitor is the resolution level at which the LCD panel is designed to perform best. For the 1938L LCD touchmonitor, the native resolution is 1440 x 900. In almost all cases, screen images look best when viewed at their native resolution.
As an example, a WXGA+ resolution LCD panel has 1440 pixels horizontally by 900 pixels vertically. Input video is also represented by the same terms. WXGA input video has a format of 1440 pixels horizontally by 900 pixels vertically. When the input pixels contained in the video input format match the native resolution of the panel, there is a one to one correspondence of mapping of input video pixels to LCD pixels.
APPENDIX B TOUCHMONITOR SAFETY This manual contains information that is important for the proper setup and maintenance of your touchmonitor. Before setting up and powering on your new touchmonitor, read through this manual, especially Chapter 2 (Installation), and Chapter 3 (Operation). 1 To reduce the risk of electric shock, follow all safety notices and never open the touchmonitor case. 2 Turn off the product before cleaning. 3 Your new touchmonitor is equipped with a 3-wire, grounding power cord.
Care and Handling of Your Touchmonitor The following tips will help keep your touchmonitor functioning at the optimal level. • To avoid risk of electric shock, do not disassemble the brick supply or display unit cabinet. The unit is not user serviceable. Remember to unplug the display unit from the power outlet before cleaning. • Do not use alcohol (methyl, ethyl or isopropyl) or any strong dissolvent. Do not use thinner or benzene, abrasive cleaners or compressed air.
APPENDIX C TECHNICAL SPECIFICATIONS C-32 User Guide
Touchmonitor Specifications Model LCD Display Display Size Pixel Pitch Display Mode Max.
IntelliTouch Touchscreen Specifications Positional Accuracy Standard deviation of error is less than 0.080 in. (2.03 mm). Touchpoint Density Equates to less than ±1%. More than 100,000 touchpoints/in2 (15,500 touchpoints/cm2). Touch Activation Force Surface Durability Typically less than 3 ounces (85 grams). Surface durability is that of glass, Mohs’ hardness rating of 7. Expected Life Performance No known wear-out mechanism, as there are no layers, coatings, or moving parts.
Surface Capacitive Touchscreen Specifications Input method Finger Glass Thickness Positional Accuracy 0.118" / 3.0 mm nominal. (Glass only, not including tape, wires and/or solder if used) Reported touch coordinates are within 1.5% of true position (based on viewing area Resolution dimensions) Touchpoint density is based on controller resolution of 4096 x 4096 Controller Controller board size of 2.1" x 3.3" (5.4 x 8.4 cm), with auto-detect function for Serial (RS232) and USB 1.
SecureTouch Touchscreen Specifications Input Method Finger or gloved hand (cloth, leather, or rubber) activation Positional Accuracy Resolution Standard deviation of error is less than 0.080 in. (2 mm) Touchpoint density is based on controller resolution of 4096 x 4096, Touch Activation Force plus 255 levels corresponding to touch pressure Typically 2 to 3 ounces (55 to 85 grams) Controller Light Transmission Board: Serial (RS232) or USB 1.
Acoustic Pulse Recognition Specification Input method Position accuracy Resolution accuracy Touch activation force Controller Light transmission Chemical resistance Surface durability Expected life Finger, finger nail, gloved hand, or stylus activation 1% max. error Touchpoint density is based on controller resolution of 4096 x 4096 Typically 2 to 3 ounces (55 to 85 grams) Board: USB 1.
47.
REGULATORY INFORMATION I. Electrical Safety Information: A) Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein will likely result in improper operation, damage to the equipment or pose a firehazard if the limitations are not followed. B) There are no operator serviceable parts inside this equipment.
This Information Technology Equipment (ITE) is required to have a CE Mark on the manufacturer’s label which means that the equipment has been tested to the following Directives and Standards: This equipment has been tested to the requirements for the CE Mark as required by EMC Directive 89/336/EEC indicated in European Standard EN 55022 Class B and the Low Volt age Directive 73/23/EEC as indicated in European Standard EN 60950.
S&E R31524 This class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. This device complies with Part 15 of the FCC Rules.
WARRANTY Except as otherwise stated herein or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship. The warranty for the touchmonitors and components of the product is regional; please contact your regional office. Seller makes no warranty regarding the model life of components. Seller’s suppliers may at any time and from time to time make changes in the components delivered as Products or components.
INDEX Installing the Serial Touch Driver for MS-DOS and Windows 3.1, 14 Installing the Serial Touch Driver for Windows XP, Windows 2000, Me, 95/98 and NT 4.0, 13 Installing the USB Touch Driver, 15 Installing the USB Touch Driver for Windows XP, Windows 2000, Me, 95/98 and NT 4.
S V SecureTouch Touchscreen Specifications, 32 Signal Connector, 29 Solutions to Common Problems, 22 Storage Conditions, 29 Surface Capacitive Touchscrren Specifications, 31 SVGA, 24 SXGA, 24 VGA, 24 Viewing Angle, 29 T X Technical Specifications, 28 Touch Interface Connection, 11 Touch not working, 23 Touch Panel (optional), 29 Touchmonitor Safety, 26 Touchmonitor Specifications, 29 Troubleshooting, 23 XGA, 24 W Warranty, 36 Weight (Net), 29 U Unpacking Your Touchmonitor, 9 UXGA, 24 I N D E X - 4
Check out Elo’s Web site! www.elotouch.com Get the latest... • Product information • Specifications • News on upcoming events • Press release • Software drivers • Touchmonitor Newsletter Getting in Touch with Elo To find out more about Elo’s extensive range of touch solutions, visit our Web site at www.elotouch.com or simply call the office nearest you: North America Germany Belgium Elo TouchSystems Tyco Electronics Raychem GmbH Tyco Electronics Raychem GmbH Asian-Pacific Sun Homada Bldg.
